Desktop Support 8/10/2016

HCL America Cedar Rapids, IA

Company
HCL America
Job Classification
Full Time
Company Ref #
28700979
AJE Ref #
575843998
Location
Cedar Rapids, IA
Job Type
Regular

JOB DESCRIPTION

APPLY
* Perform varying degrees of problem analysis, resolution of application and hardware issues relating to Laptops, Desktops & Apple mobile device of Executives.
* Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency & Executive.
* Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software, Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business,
* Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job), Demonstrate outstanding understanding and communication when working with clients, Work with vendors to add/change/remove account contracts, Support a standard set of applications and validate those applications when new versions are release for compatibility, Be quick and responsive, as the devices are usually used by high-profile customers, Acc