Desktop Support

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POST DATE 9/16/2016
END DATE 10/13/2016

Phoenix Technology Partners, LLC Chadds Ford, PA

Company
Phoenix Technology Partners, LLC
Job Classification
Full Time
Company Ref #
phtpDesktopSDE
AJE Ref #
576199190
Location
Chadds Ford, PA
Job Type
Regular

JOB DESCRIPTION

APPLY
Minimum Qualifications: *Expertise with the installation, configuration, and troubleshooting of Microsoft Operating systems and Microsoft Office applications*Exceptional customer service skills*Strong communication skills and the ability to explain technical solutions to end users in an easy to understand way*Experience with an ITIL based ticketing system (Remedy, HEAT, ServiceNow, etc.)*Strong technical and analytical skills, with solid experience in problem analysis and resolution of software problems*Exceptional HW troubleshooting and diagnosis skills*Ability to thoroughly follow SOP, checklists, and other instructions

Requirements

General Skills:* Responsible for installing, maintaining and
repairing company and multi-vendor systems which include hardware, software
and networking products as well as operating systems.* Installs
and optimizes HW/SW/Networking product and configurations.*
Perform diagnostics and resolves product performance problems.*
Ensures customer satisfaction by preventative maintenance and configurations
which may impact product performance.* Needs a thorough understanding
of Windows 7 & 8.1 and PC hardware.* Responsibilities include
imaging and configuring PCs that are required to fulfill incidents, IMAC,
and Refresh projects.* Installing, maintaining and repairing
company and multi-vendor systems which include hardware, software and networking
products as well as operating systems.* Strong hardware and
software installation and support experience.* Ability to install,
test and troubleshoot computers and peripherals.* Perform configurations
and Break/Fix in a PC configuration and setup environment.*
Process daily tickets to meet or exceed SLA's.* Work will
include troubleshooting, hot swaps and asset tracking tasks.*
PC/laptop Hardware and software, Advanced* Hardware installation,
diagnostics and support, Experienced* Maintain knowledge of
current and new technologies. Seek opportunities to learn new sk

Apply for this Job at:
http://www.net-temps.com/job/httf/DesktopSDE/desktop_support.html?r=aje

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