Desktop Support 8/18/2016

Cynet Systems Chicago, IL

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
28521504
AJE Ref #
575920724
Location
Chicago, IL
Job Type
Regular

JOB DESCRIPTION

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JOB TITLE: DESKTOP SUPPORT - DIRECT HIRE / FULLTIME / PERM

JOB LOCATION: CHICAGO, IL

JOB TYPE: FULL TIME / PERM / DIRECT HIRE + BENEFITS

"US CITIZENS AND THOSE AUTHORIZED TO WORK IN THE US ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO SPONSOR H1B CANDIDATES AT THIS TIME."

JOB DESCRIPTION:

* Ensure all support activities under Deskside scope are delivered
* Good knowledge and previous experience on handling issues related to desktop/laptop, Windows, MAC OS, Printer, Telephones etc
* Ability to work closely with Service Desk and RDS team Offshore
* Extend support to RDS team where required and ensure incidents/requests are resolved on time
* Excellent client communication must (1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processes
* Collate audit findings, analyse the same and prepare reports on the findings
* Support to the LoB HR to come up with an action plan based on the audit findings
* Follow up with the LoB HR for execution of action plans to ensure closure of non-compliances
* Prepare reports periodically for the CoE review with the Senior Management
* Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics
* Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required
* Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoEs
* Share reports with the supervisor for review and circulation to relevant stakeholders
* Provide inputs (if any) on improving the current reports
* Study the HR plan and understand requirements from the CoE
* Understand the requirements from LoBs; Document the requirements for automation / enhancement of the process and share with supervisor for review
* Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available
* Pilot and test the new process; Prepare training material, support socialization of the same across Business Units
* Coordinate with the LoB HR and Business leaders to enable rollout of the new processes
* Follow up with the Process and Policies Team to ensure right automation and policy document updation due to changed processes
* Respond to customer queries as and when required and escalate to supervisor when required

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KEYWORDS:

HelpDesk : IT, Helpdesk Support, Desktop operating systems, Desk Side Support, Desk Side, IT Support, Technical Support, Windows Support, MAC Support, MACOSX Support, Remote Support, Support Tech, 24x7, Support Technician, Outlook Migration, Exchange Migration, printer support, VOIP Support, LAN Support, Windows Support, Windows 7, Windows XP, Windows 8, antivirus software, spyware, desktop computers, network servers, network printers, remote connections, connectivity, networks, MS Office, desktop technician, PC technician, support engineer, PC support, desktop support, PC ticketing, laptops, fixing, cabling, LAN/WAN, network. Cisco switches, hubs, TCP/IP, IP, troubleshooting, SMS, Active Directory, Dell Kace, Help Desk systems, A+, CompTIA, Dell Support, HP Support

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