Desktop Support Lead With MAC Exp 9/1/2016

SysMind LLC Stratham, NH

Company
SysMind LLC
Job Classification
Full Time
Company Ref #
29479006
AJE Ref #
576061932
Location
Stratham, NH
Job Type
Regular

JOB DESCRIPTION

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Managing site asset

Should have experience in MAC and Win 7 64-bit

Handle customer issue

Experience in customer relationship

The person should have customer handling skills with good customer satisfaction

Should have support handling experience in VIP users and Top executives

Maintain high customer & end user satisfaction

Coordinate with team and ensure ticket closure

Work with team and provide documentation/report

Owning the documentation process

Periodic follow-up with the team for any outstanding issues

Having knowledge of End User Computing/Desktop Support/SCCM

Good knowledge of Windows OS and should have worked on similar projects

Ability to analyze and solve technical problems

Ability to solicit and convey moderately complex information and make recommendations

Should have ITIL Awareness

Windows XP,Vista,7Knowledge is required

Proficient in windows Desktop Operating Systems administration

Excellent trouble- solving skills on Windows operating systems, desktop applications and LAN trouble-solving

Remote system administration.

Expertise in installing, configuring and trouble- solving printer and print related issues.

Knowledge on antivirus client software trouble- solving

Exposure to server hardware & connections

Knowledge of Active Directory would be added advantage

Knowledge of tape backup systems

Good rapport with customer, team members and stake holders