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Desktop Support Specialist I

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POST DATE 9/14/2016
END DATE 11/4/2016


Kirtland Afb, NM
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Associates Degree


Location: Kirtland AFB, NM
Job Code: 3654
# of openings: Direct Unfunded or Contingent
Requisition Category:Epsilon Systems Solutions, Inc. Mission Solutions Group is currently seeking a full time Desktop Support Specialist I in Kirtland, NM.

Summary: Responsible for supporting end users by resolving technical issues and configuring computer systems according to DoD and command policies.

Duties and Responsibilities:

* Provide end user support to resolve technical issues with desktop computers, laptops, peripherals and mobile devices

* Work with vendors to troubleshoot and resolve various technical issues

* Install and configure different software packages, hardware devices and other peripherals

* Configure computer systems according to DoD and command policies

* Create and maintain a variety of computer images for Windows systems

* Perform regular maintenance/updating operating systems

* Assist with data back-up duties to mitigate loss in the event of data corruption

Required Qualifications:

* Associates Degree in Computer Science, a related field or equivalent experience

* 0-3 years related work experience

* Active SECRET Security Clearance

* IAT Level 1 certified

* Proficient in the use of Microsoft Office applications

* Experience with IT field services support

* Interpersonal skills to interact and work effectively with team members, support personnel, and clients

ADA Notations:

* Frequent standing, sitting, walking, use of hands, and reaching

* Occasional stooping, kneeling, and crouching

* Prolonged use of computer (typing/keyboarding)

* Communication (hearing/speaking)

* Occasional lifting up to 50 pounds

* Office environment

Epsilon Systems Solutions, Inc. Mission Solutions Group and its subsidiaries are proud Equal Employment Opportunity and Affirmative Action employers, Minority/Female/Disabled/Veteran.