Desktop Support Specialist

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POST DATE 9/14/2016
END DATE 10/14/2016

Pacific Life Newport Beach, CA

Newport Beach, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED
Min Salary
Max Salary
Salary Unit
per year



At Pacific Life, you are given the opportunities and challenges to embrace your potential and achieve your personal best, every day. What you find here is something special – it’s purposeful work done with a shared set of values that brings us all together.


Pacific Life offers life insurance, annuities, and mutual funds, along with a variety of investment products and services, all of which provide The Power to Help You Succeed. Headquartered in Newport Beach, CA, Pacific Life is a Fortune 500 company with approximately 2800 employees. We pride ourselves in providing a work environment that is challenging, inclusive, collaborative and results-oriented. We firmly believe each employee plays a part in our continued growth and success.

Currently, we are seeking a Desktop Support Specialist to join our Retirement Solutions Division in Newport Beach, California. The Retirement Solutions Division leverages its strengths in product development, technology, service and risk management to create retirement solutions for individuals, families, and businesses. With the guidance of financial professionals, customers have access to an array of annuities and mutual funds designed to help grow assets and to provide retirement income for financial independence.


Performs Desktop Support using individual judgment and initiative with minimum supervision and direction.

Responds to potential or identified desktop, laptop, and mobile device failures and resolves outages, performance problems, or integrity problems of routine and moderate complexity using standard procedures and established guidelines.

Experience supporting current Microsoft, Macintosh operating systems, and Office productivity software and Active Directory.

Rebuilds existing or installs desktop, laptop, or mobile devices. Configures services, device settings, and monitoring capability in accordance with standards and operational requirements.

Maintains the environment according to company standards, industry best practices, and directives received from senior personnel and management.

Assists in the design of technical solutions.

May participate in projects and break-out teams.

Fosters a collaborative and team oriented work environment.


*At least 7 years progressive experience in a Desktop Support role supporting current Microsoft, Macintosh operating systems, and Office productivity software and Active Directory.
*Proven experience supporting Citrix environment from end user experience perspective.
*Deep troubleshooting experience (network, desktop, application, mobile, user experience).
*Active Directory experience administering user accounts and profiles.
*Will accept 5-7 years of experience in lieu of a Degree in Computer Science or a related field.
*Proven experience providing customer service in an IT environment.
*Excellent written and verbal communication skills.
*Must have knowledge of current business-class desktop/laptop hardware and related equipment.
*Must have a solid understanding of networking and security principles (protocols, routing, firewalls).
*Experience with mobile devices (iOS).
*Automation experience is a plus (PowerShell, Chef, Puppet).
*Experience with collaboration tools (Skype for Business, GoToMeeting).
*Must thrive in a collaborative work environment and have the ability to work effectively with limited supervision.
*Must have excellent time management skills and the ability to handle multiple tasks relating to multiple initiatives at any given time.

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Join the Pacific Life team and watch your career grow! We offer a competitive compensation and benefits package that includes: * Competitive salary and bonus program * Medical, dental, and vision as part our commitment in investing in the health and wellbeing of our employees * Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid) * Generous vacation time and holiday pay * And much more!

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.