Desktop Support Specialist ~ Mind Your PCs and Queues

Desktop Support Specialist ~ Mind Your PCs and Queues
The jack-of-all-trades technical support professional, whose breadth of understanding about networks, malicious software and PC hardware is rivaled only by his or her depth, can become a hero of epic proportions to legions of Audiology Business Services personnel as our Desktop Support Specialist. Based from our offices in Naperville, Illinois, you'll not only assist end users, but also put your imprint on process improvements and efficiencies. This is an ideal time to join a company that's successful and growing rapidly as the office from which you'll work has doubled in size to almost 80 employees. Your work will be varied and interesting, with no two days alike, as you support 300 remote users across the United States. The position is ideal for someone who wants to work in a fast-paced
environment, enjoys client interaction and is mature and motivated
enough to work with a high degree of independence.
Audiology Business Services LLC is a leading provider of back office support and shared services for businesses in the audiology and hearing-instrument space. Our business support experience, coupled with our knowledge and understanding of audiology and hearing-instrument practices, allows you to focus on running your business without slowing down to process your business.

Requirements:
As our Naperville, Illinois-based Desktop Support Specialist, your first mission will be to come up to speed on our systems, network and procedures as you're mentored through a two-week training process. As a computer professional (and likely How-to Geek newsletter reader), you'll embrace a role where you can showcase your overall skills including hands-on competency with building PCs and solving PC-related issues, setting up telephones, ghosting images, fixing printers, answering questions about Microsoft Office and logging all of your first level help desk queue work into our Front Range ticketing systems. Besides interesting work, you'll interact with and enhance the
productivity of key internal staff, and will often times explain
technical concepts to extremely bright, although nontechnical, people. You have the soft skills to thrive in this role if you can deftly and
politely address the day-to-day questions and technical needs of our
user community and help us to establish and maintain best practices when
it comes to customer service.

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