Desktop Support Technician Level 2

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POST DATE 8/20/2016
END DATE 12/21/2016

SmartSource Technical Staffing San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Part Time
Job Type
Company Ref #
Required Licenses/Certifications
Min Salary
Max Salary
Salary Unit
per hour


POSITION: Desktop Support Technician Level 2
LOCATION: San Francisco, California 94111
JOB TYPE: Long Term Contract ( you will work every week day M-F from 9am to 11am )
HOURS: 9:00AM to 11:00AM

You will be working for a Financial Institution in San Francisco CA every week day Monday through Friday from 9 am to 11 am ( 2 hours each day ) supporting users onsite and remotely. You will be receiving tickets of what issues to troubleshoot.

REQUIRED TRAINING: The Main training will be 1 week long and additionally there will be quarterly training that will take approximately 1 hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE: Perform routine hardware and software testing, configuration and installation. Perform routine maintenance related to all hardware and software. New employee setups and ongoing support

ESSENTIAL FUNCTIONS: Assist with PC, server, network and software problems. Package, test, deploy and update software and desktops. Create and maintain desktop images. Perform routine network and PC installation, troubleshoot, maintain and resolve problems. Troubleshoot / Install Peripherals Troubleshooting PC, Printer, Phone, Xerox, Network issues

KNOWLEDGE, SKILLS AND ABILITIES: Requires two years related experience or equivalent. Knowledge of Windows server and desktop operating systems. PC and server hardware and configuration including related peripherals. Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients. A+ or Microsoft Certifications. Strong customer service and problem solving skills including the ability to provide diligent, prompt, and courteous responses to users' questions or PC issues. Ability to lift up to 50 Lbs. A Drug Screening and Background Check may be required prior from starting Contractor must complete a “Extended Background Check” that includes criminal, Education and Credit Check.

Jose Pavon
IT Recruiter
SmartSource Technical Staffing Solutions, Inc.