Desktop Support 8/16/2016

Cynet Systems Torrance, CA

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
28776619
AJE Ref #
575898119
Location
Torrance, CA
Job Type
Regular

JOB DESCRIPTION

APPLY
We are looking for DESKTOP SUPPORT for our client in TORRANCE, CA

JOB TITLE: DESKTOP SUPPORT

JOB LOCATION: TORRANCE, CA

JOB TYPE: CONTRACT - 12 MONTHS / CONTRACT TO HIRE / DIRECT HIRE

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

JOB DESCRIPTION:

Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software, Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business, Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job),

Demonstrate outstanding understanding and communication when working with clients, Work with vendors to add/change/remove account contracts, Support a standard set of applications and validate those applications when new versions are release for compatibility, Accountable in providing end-to-end support of mobile devices, from deployment to support to decommission, Perform setups and deactivations of Apple mobile devices, BitLocker encryption, Configuration/imaging, Crash/BSOD resolution, Installation environment, General Windows OS troubleshooting, Troubleshooting hardware issues, Replacing desktop/laptop hardware, Installation of peripheral device (1.)

* lndependently resolve tickets within SLA
* Adheres to standard operating procedures / work instructions
* Follow the escalation process
* Follow the shift hand-over process
* Update worklogs
* Categorizes as per CTI as appropriate
* Update the knowledge base
* Coaching freshers to be independent
* Coaching analysts for correct routing of tickets, capturing critical information
* Technically upgrade across versions of environment when required
* Adhere to organization policies and procedures
* Complies to regulatory requirements
* Alert Monitoring
* Ticket Monitoring
* Informing On - call support
* Opening Bridge Call

KEYWORDS:

HelpDesk : IT, Helpdesk Support, Desktop operating systems, Desk Side Support, Desk Side, IT Support, Technical Support, Windows Support, MAC Support, MACOSX Support, Remote Support, Support Tech, 24x7, Support Technician, Outlook Migration, Exchange Migration, printer support, VOIP Support, LAN Support, Windows Support, Windows7, Windows XP, Windows8, antivirus software, spyware, desktop computers, network servers, network printers, remote connections, connectivity, networks, MS Office, desktop technician, PC technician, support engineer, PC support, desktop support, PC ticketing, laptops, fixing, cabling, LAN/WAN, network. Cisco switches, hubs, TCP/IP, IP, troubleshooting, SMS, Active Directory, Dell Kace, Help Desk systems, A+, CompTIA, Dell Support, HP Support