Desktop Support

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POST DATE 9/10/2016
END DATE 10/8/2016

NTT Data Inc Washington, DC

Washington, DC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Associates Degree



My client, an international financial institution located in Washington, DC has a long term contract position available for a Desktop Support Specialist.

Position Overview:
The Desktop support technician is expected to install, maintain, and troubleshoot standard computer hardware, software, peripherals, and other approved personal computing devices to ensure that all IT-dependent activities continue to function, while minimizing disruption to clients.

Essential Job Functions:
Respond to IT support requests from clients as related to hardware and software issues via multiple sources, such as phone calls, emails, and referred tickets
Enter call data into the ticket tracking system
Interact with clients in a courteous and professional manner
Communicate updates on issues in a timely manner to ensure client satisfaction and productivity
Provide on-the-spot training to clients
Configure and install computer equipment, peripheral equipment, and other personal computing devices
Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides
Seek technical assistance or escalate problem, when necessary
Implement predetermined software or hardware changes to rectify any issues
Ensure compliance with IT policies, data consistency, as well as inventory management and reporting
Maintain an accurate inventory of all IT equipment and software
Act as department's hardware and software asset custodian and ensure equipment and licensed software are tracked and maintained in line with current policies and procedures
Participate in project implementation and deployment efforts with team members, clients, and other IT groups
Coordinate plans and schedules of installations and deployments and ensure deployments meet client expectations
Setup video-conference, audio-visual equipment, and other electronic devices for events
Provide basic mobility support on iOS and Android smartphones and tablets
Perform Active Directory related functions, as appropriate, under the local IT access rights (e.g. create and update access permissions)
Work with basic infrastructure products and basic networking products
Provide maintenance and support for basic client products, peripherals, and network
Ensure that information and systems are protected in a manner consistent with information security policy, procedures, and standards

Educational Qualifications and Experience:
Education: Associates degree in an IT-related field
Role Specific Experience: 2+ years of experience in supporting clients at the desktop level
Experience with supporting Windows OS (imaging, staging, and troubleshooting)
Experience in supporting desktops, laptops, printers, projectors, scanners, and monitors

Certification Requirements:
Certification in COMPTIA A+ and COMPTIA NETWORK + is a plus

Required Skills/Abilities:
Knowledge of networks, Wi-Fi, remote access, and high speed broadband
Good knowledge of enterprise management tools, such as SCCM and Active Directory
Excellent troubleshooting skills (desktops/laptops/printers)
Great problem solving skills coupled with the ability to anticipate, identify and define problems, seek root causes, and develop and implement practical and timely solutions
Proficiency in Outlook, RMS, MSOffice 2010/2013, Remedy, IE
Excellent oral and written communication skills
Excellent interpersonal skills
Superb problem solving and analytical skills
Ability to deal sensitively in a multicultural team environment
Ability to quickly adapt to new situations and changing priorities
Ability to work under pressure, meets deadlines, and handles multiple projects simultaneously
Must be punctual, reliable, and accountable for themselves, with ability to follow through with tasks

Required Skills:
Experience with Windows OS windows 10/Win7(Imaging, staging, troubleshooting PC OS and Hardware) ;Familiar with enterprise management tools such as SCCM/SMS, Active Directory (AD) ;Familiar with networks, wi-fi, remote access, high speed broadband ;Proficient in MSO 2007/2010, Remedy, IE ;Experience in supporting Desktops, Laptops, Network and Local Printers, Projectors, Scanners, Digital Senders, and monitors ;Excellent Troubleshooting skills (desktops/laptops/printers) ;Excellent problem solving and analytical skills ;Excellent oral and written communication and interpersonal skills ;Excellent customer service approach to dealing with people at all levels ;Ability to work in a team environment; Familiarity with web conferencing and Virtual meeting tools such as WebEx are essential

Contractor Benefits*


*benefits are available only to W2 Contractors

Who is NTT Data*

NTT DATA is a leading IT services provider and global innovation partner with 80,000 professionals based in over 40 countries. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and IT outsourcing, and cloud-based solutions. We're part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.