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POST DATE 8/16/2016
END DATE 12/19/2016
JOB DESCRIPTIONPositions - Desktop Technician
Location: Louisville, KY
Duration: 12+ months
The Desktop Support Technician's role is to provide excellentcustomer service and ensure the stability, integrity, and efficient operationof the desktop systems within the organization. This includes installing,diagnosing, repairing, maintaining and upgrading all PC hardware and peripheralequipment to ensure optimal workstation performance. Daily operational supportof the VDI, including diagnosing and troubleshooting problems and escalateissues. The person will also troubleshoot problem areas (in person, bytelephone, or via email) in a timely and accurate fashion, and provide end-userassistance where required. Should be responsible for OS upgrade project, pushing images out to desktops and troubleshooting with end users
Responsible for imaging and software installs on end user devices. This includes ADMT / SCCM tool for Windows7 upgrade
Troubleshoots the installation/upgrading, configuration, troubleshooting and support of various Windows operating systems and compatiblesoftware applications within a Windows Active Directory environment &TCP/IP networking environment.
Troubleshoots and supports file and print services within a TCP/IP network environment, which include HP LaserJet printers within an Active Directory Domain & TCP/IP networking
Perform user data and/or application backup and verification asnecessary.
Conducts performance and functional testing on desktop equipmentand desktop software and restores any data and /or applications as necessary.Adjusts configuration options as required for installation.
Creates a data backup/archive for desktop environment componentsscheduled to be de-installed and remove all desktop software, data files,custom applications, licensed software, etc.
Provides appropriate instructions for users of newly installed desktop environment components.
Initializes de-installed desktop environment components to a base operating system install.
Verifies final disposition of asset (e.g. leasereturn, scrap, return to manufacturer for replacement, etc.)and gain approvalfor replacement or disposal of any failed desktop environment components
Administration of OS registry level and active directory.
Use of LANDesk for inventory, reports and imagedeployment.Identify network issues as it relates to end user device.
Patch the newly installed end user device with latest MS security patches using SCCM
Monitor helpdesk queues, process tickets, and interface with users in fixing issues
Workstation/Laptop/Printer installation, configuration, maintenance, and troubleshooting
Workstation/Printer setup and/or relocation
Support ongoing usability of virtual desktop computers within established standards and guidelines
Software installation, setup, and troubleshooting
Active Directory Users and Computers Management
Antivirus and patch management
Intermediate network troubleshooting
Assist with communication between other IT teams
Diagnose phone/VoIP issues
Proficiency with Microsoft Windows Desktop and Apple Operating Systems
Knowledge of Apple iPad and iPhone Operating Systems
Understanding of the VMware virtual environment and concepts
Familiarity with Microsoft Exchange/Outlook email environment
Intermediate understanding of networking structures, theories, principles, and practices
Ability to conduct research on issues related to job specification, standards and products as required
Good written and oral communication skills including technical documentation
Ability to present ideas in user-friendly language
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment