Digital Implementation / Content Management Team Lead

This position will manage a team of Content Management Specialists responsible for providing business solutions on projects requiring utilization of the Business Content Management tool. Will work to adapt business Content Management processes and workflows for Retail Partner Cards in coordination and collaboration with Citicorp Content Management program leadership. Manage standards and integrity of Content Management implementations. Development of business content for Internet and Mobile platforms. Coordinate scheduling and publishing/deployment of RPC business content with Citicorp CMS staff and Webmaster to test and production servers.

Essential Duties and Responsibilities

Program Management and oversight of all RPC releases for the CMS Tool through all phases of the project lifecycle (definition, requirements, design, testing).
Manage 30+ releases annually for RPC in coordination with Citicorp Content Management leadership).

Ensure team understanding of timelines and business benefits, for effective translation of requirements into tactical recommendations to formulate solutions and web design.

D3 Business approval on finalized BRDs to ensure alignment with platform requirements and online and mobile strategy and project direction
Project sizing and capacity planning/management of team resources across releases and project assignments.
Ensure compliance with the business requirements and business standards and guidelines.
Assure that the team effectively interfaces with systems architects, application architects, IT front end delivery solutions, business design and creative teams, and production management team to ensure that the design and delivery of a project meet RPC business/project scope/objectives.
D3 Business Approver of the IT high-level design documents to ensure the proper translation of business requirements and UI design to technical implementation.
Documentation of all requirements, user experience, workflows, Data Capture Templates and file management processes.
Oversee testing and certification of all CMS releases in cooperation with Citicorp CMS team and provide approval and support for migration of the CMS code to production.
Adapt workflows and file management processes for RPC project needs and efficient delivery of RPC projects.
Provide Subject Matter Expertise on project strategy for projects and direction for IT to determine direction for 'code development' or 'content deployment' approaches to deliver project dependencies of new online and mobile capabilities or content.
Understand Internet and Mobile target customer experience and business success metrics and ensure that projects and capabilities are properly developed to meet those goals.
Collaborate with Web Producers and the Creative Agency to ensure site structures are leveraged, new technologies are considered, vendor integration design occurs, and content architecture is defined.
Liaison with eBusiness technology organization to understand new technology approaches and capabilities and the required integration for their use to the best delivery of the customer experience/business goals

Education and/or Experience

Bachelor's Degree in Business, Systems or Related area
3-5 years experience managing design and content management resources to deliver digital solutions.

Knowledge, Skills and/or Abilities

Experience in the Credit Card Business models and on the business side of financial services (PandL, product design, product strategy, online strategy) a plus;
Experience in a role requiring interaction and collaboration between primarily technology and marketing teams.
Ability to manage large teams and numerous projects concurrently with a strong ability for analysis and understanding of project goals, timelines and risks and ability to make sound business decisions for the project teams.
Leadership skills that encourage collaboration and drive the teams to achieve the project goals in the timelines required to meet Business objectives and corporate strategies. Ability to quickly react to change, communicate and drive towards strategic vision and operating models.
Background in the use of Content Management tools and vendor integrations (Experience with andlsquo;Teamsite' and Interwoven technology a plus).
Strong background in Internet and Mobile development with basic understanding of current web development languages/tools (HTML, AJAX, etc);
Experience in web design/customer experience or Information architecture for consumer facing websites, knowledgeable of the major trends in the internet and mobile financial services space (mobile, social, personal financial management);

Key Collaboration Points

This role requires a clear understanding of corporate strategy, vision, and planning. Requirements include the ability to represent D3 business in strategic conversations and planning activities with key RPC functional and business leads.