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Dir, Program-QMS - Collegeville, PA

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POST DATE 8/17/2016
END DATE 10/10/2016

Quest Diagnostics Collegeville, PA

Collegeville, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Dir, Program-QMS - Collegeville, PA.

Schedule: Monday Friday, 8am 5pm, Day Shift

*Salary dependent upon experience*

REQ # 3763032


Job Summary
This position will lead a team of QMS generalists and specialists through a variety of projects to apply Quest Management System (QMS) principles and tools. This position acts as a change agent and role model to help reinforce the desired behaviors and embed QMS tools and methodologies into our normal way of doing things. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.
This will ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.
The Quest Management System (QMS) is Quest Diagnostics approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:
1. Management approach & governance
2. Breakthrough management and Hoshin planning
3. Customer insights and solutions development
4. Process management
5. Continuous improvement
6. Project management
7. Change management

Quest Diagnostics follows a 10-step approach to continuous improvement that is also consistent with the world reknown Project Management Institute (PMI) s 5 phases of projects: Initiate Plan Execute Monitor Close.
Job Responsibilities
* Drives the learning, application, and adoption of QMS tools and methodologies
* Manages a portfolio of initiatives that drive improvement within his/her functional area or business
* Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability
* Leads his/her own projects and working teams to effectively initiate, plan, execute, monitor, and close projects
o Leads projects
Leads projects through issues, roadblocks, and problems
Acts as a change agent to drive teams toward success
Guides team members to perform through issues and constraints
o Owns projects
Owns the timeline, budget, resource constraints, and deliverables / results
Shifts between the "big picture" and the small-but-crucial details
Is prepared to roll up their sleeves and work through detailed issues
o Manages projects
Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)
o Communicates
Actively communicates with project sponsors and stakeholders
Establishes regular points of communication
Manages sponsor and stakeholders expectations
o Delivers the expected results
Performs root cause analysis on project shortfalls and takes corrective action as necessary
* Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of large or complex problems. Actively identifies root causes of issues and designs solutions that address them
* Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and montoring systems)
* Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectives
* Works with local team members to identify and prioritize continuous improvement opportunites
* Works with functional and site leaders as a thought leader to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs
* Works with local team members to instill effective daily work management behaviors, such as daily metric review
* Contributes toward building a grass-roots culture of continuous improvement
Qualifications/ Job Requirements
1. Demonstrated experience leading large and complex projects from initiation to completion (10+ years)
2. Demonstrated experience using structured problem-solving skills: uses a systematic, disciplined and data-driven approach that identifies the root causes of various issues and designs solutions to resolve them
3. Demonstrated understanding of continuous improvement, process management, or system thinking
4. Demonstrated experience in core continuous improvement tools and advanced tools
5. Proven track record in facilitating discussions or workshops
6. Experience supervising others
7. Demonstrated ability to develop strong relationships with others
8. Demonstrated experience leading changes
9. Demonstrated ability to influence business leaders
10. Advanced data analysis skills
11. Skilled in statistical analysis
12. Demonstrated experience with process management
13. Basic knowldege of VOC tools & some DFSS tools
14. General knowledge of Hoshin and breakthrough planning
15. Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
16. Ability to handle multiple projects simultaneously
17. Advanced in Microsoft Excel
18. Skilled in Microsoft Word and Powepoint
19. Comfortable with Microsoft Project
Additional Duties
* Participation in Communities of Practice
* Leading of QMS training classes
* Documentation of business processes
* Completion of required continued learning
* Bachelors degree required
* Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired
Provided Training and Certifications (to be completed within 6 months of entering into the role)
* QMS Core Practitioner Training (internally provided)
o Customer Insights training
o Process Management training
o Continuous Improvement
o Project Management training
o Change Management training
o Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)
* QMS Project Management Certification (internally administered)
* QMS Continuous Improvement Certification (internally administered)
Skills and Behaviors Critical for Success in the Role
* Problem solving skills
* Verbal communication skills
* Written communication skills
* Interpersonal skills
* Decision making skills
* Planning and organization skills
* Negotiation skills
* Results-oriented
* Creative
* Persistent
* Composed
* Able to learn new concepts rapidly
* Able to work independently with little supervision
* 0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
* Some evening work hours may be required, depending on project needs

How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed if they meet the minimum qualifications.

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably