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Director, Access/Contact Center
ABOUT NORTON HEALTHCARE
For 130 years, Norton Healthcare's faith heritage has guided its mission to provide quality health care to all those it serves. Today, Norton Healthcare is a leader in serving adult and pediatric patients throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The hospital and health care system is the Louisville area's third largest private employer, providing care at more than 210 locations throughout Greater Louisville and Southern Indiana. The Louisville-based not-for-profit system includes five Louisville hospitals with 1,837 licensed beds; seven outpatient centers; 13 Norton Immediate Care Centers; more than 13,000 employees; more than 750 employed medical providers; and approximately 2,000 total physicians on its medical staff. In 2015 Norton Healthcare was named by Healthiest Employers as the 11th healthiest place to work in the country. More information about Norton Healthcare is available at NortonHealthcare.com
Along with the System Director, Access Center, the Director, Access Center develops and builds out the infrastructure for go live and future state of the Access Center to allow a positive customer experience with smooth entry into the system. Directly responsible for the planning, developing and executing all physician and patient services surrounding the Access Center. Primarily focused on, but not limited to, creating a robust service level model to support physician and patient access to Norton Healthcare resources. Directs, manages and leads the physician and patient functional portal strategies related to Access Center technologies. Partners with Norton Healthcare departments to ensure there is a strong collaboration to meet departmental / service-line goals and strategies. Responsible for managing an outsourcing contract with service level arrangements to include maintaining appropriate documentation and periodical reports. Serves as a liaison between physicians, physician office staff, referring hospitals, enterprise departments and vendors. Responsible for quality assurance review.
Three years management in a healthcare setting
Three years management in patient access, clinical operations or call center
SCREENING REQUIREMENTS: DRUG SCREEN, BACKGROUND CHECK, LICENSE AND EMPLOYMENT REFERENCE VERIFICATION.
NORTON HEALTHCARE offers a competitive benefit package including:
* Medical, Dental and Vision Insurance
* Paid Vacation, Sick Days and Holidays
* Short and Long Term Disability
* 403b/401k Plan
* Flexible Spending Accounts (FSA)
* College Savings Plan
* Fitness Center
* Free Parking
* Life Insurance
* Comprehensive Wellness Program
For more information please visit: Benefits at a Glance
Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity