Director, Customer Service Offices
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POST DATE 9/17/2016
END DATE 3/30/2017
Pacific Gas & Electric
JOB DESCRIPTIONCompanyPG&E Corporation is a Fortune 200 energy-based holding company (NYSE: PCG) whose primary operating subsidiary is Pacific Gas and Electric Company (Utility), a public utility operating in Northern and
Central California. Based in San Francisco, PG&E Corporation is the parent company of Pacific Gas and Electric Company, one of the largest combined natural gas and electric utilities in the United States with operations that span power generation and
procurement; electric transmission and distribution; and natural gas transmission, distribution and storage.
The company?s nearly 23,000 employees deliver safe, reliable, affordable and clean energy to nearly 16 million people throughout its Northern and
Central California service area stretching from Eureka in the north to Bakersfield in the south, and from the Pacific Ocean to the Sierra Nevada in the east. As a California utility, PG&E is at the forefront of changes in the utility industry to support the
transition to a cleaner energy economy. The company is ranked among the nation?s cleanest utilities and is one of the industry?s largest investors in infrastructure modernization and technology to support the addition of more renewable resources, strengthen safety
and reliability, and build a smarter, more resilient grid to meet customers? evolving energy-related needs. Thirty percent of the energy PG&E delivered in 2015 came from state-qualified renewable resources, and approximately 60 percent comes from sources that
emit no greenhouse gases. The company is also a leading voice shaping clean energy policies at the state and national levels.
PG&E is an integral contributor to California?s economy, supporting jobs, stimulating economic growth and contributing to the
tax base in hundreds of communities from Bakersfield to Eureka. In total, the company?s operations support an estimated 70,000-plus jobs and generate more than $22 billion in annual economic output in California. PG&E had approximately $60 billion in assets as
of December 31, 2015, and generated revenues of approximately $17 billion in 2015.
Since a highly publicized and very unfortunate explosion that occurred in San Bruno, California along of PG&E?s natural gas pipelines in 2010, the company has taken
full responsibility, making reparations, accepting penalties and fines. PG&E has redoubled its commitment to create and maintain a business culture centered on employee and public safety, integrity, ethics and compliance. Additionally, PG&E has made
significant investment in its gas system and integrity management, resulting in certification and recertification by Lloyd?s Register on two of the highest internationally recognized safety certifications (ISO 55001 and PAS 55). To affirm its commitments to ethics
and compliance, the company appointed a new senior-level officer over ethics and compliance reporting directly to both the CEO and the Audit Committee of the Board.
Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity
Employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition,
protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.Department OverviewThe Customer Service Offices (CSO) is a
part of the Customer Service group within the Customer Care organization. The Director, Customer Service Offices reports to the Senior Director of the contact centers.
The Director, Customer Service Offices is responsible for 75 customer service offices
located throughout the PG&E service territory