Director, Equipment and Instrument Services

VWR International, LLC, is a global distributor of laboratory supplies and services whose reach and range focus on customer value. Headquartered in Radnor, Pa., with worldwide sales in excess of $3.6 billion in 2010, VWR delivers a world of supplies and services that accelerate science through the distribution of a highly diversified product line to most of the world's top pharmaceutical and biotech companies, as well as industrial, educational and governmental organizations. With more than 150 years of industry experience, VWR offers a well-established distribution network that reaches thousands of specialized labs and facilities across the globe. VWR has over 7,000 associates, in more than 25 countries working to streamline the way researchers stock and maintain their labs. With a client base spanning North America, Europe and Asia, VWR is firmly positioned to maintain a strong global presence. In addition, VWR further supports its customers by providing on-site services, storeroom management, product procurement, supply chain systems integration and technical services.
In addition to being a part of a global organization, VWR offers its associates competitive salaries and a wide range of benefits designed to help them stay healthy, plan for the future, prepare for the unexpected and balance the demands of work and home. VWR offers an outstanding benefits package that includes a 401(k) plan with a generous company matching contribution; medical, dental and life insurance; short- and long-term disability; EAP (employee assistance program); flexible spending account (FSA); holiday/vacation time; work/life balance programs; education assistance; and a credit union.
At VWR, our associates are the framework of who we are and how we succeed. We value their accomplishments and offer long-lasting opportunities for growth and success. As a result, a substantial percentage of our associates have 10-, 20- and 30-year histories with VWR. Their loyalty reflects our ongoing commitment to offering great compensation, an engaging culture, and real opportunities for growth and success. VWR is a great place to work and we look forward to adding more outstanding members to our team.

Description:
We are currently seeking a Senior Leader to join the VWR Catalyst Equipment and Instrument Services group.
As the Director, you will be responsible for creating the strategic vision, identifying and driving key performance indicators, implementing continuous improvement and driving revenue for this key service group. The ideal candidate will have proven success in technical service management including identifying and delivering on innovative service solutions, developing and leading remote teams, as well as driving profitability through business development and key client account management activities. This position may require up to 25% travel.
This position is based in Radnor, PA with no relocation assistance offered.
Job Responsibilities:

Development and management of Equipment and Instrument Services policies and procedures
Develops strategic departmental plans, including business, production and/or organizational priorities
Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and works to achieve contract extension or to win additional business within the account(s)
Manages the delivery of contracted services to clients to ensure that service level agreements and key performance indicators as defined in the relevant contracts are met or exceeded
Provides talent development and leadership to managers, supervisors and professional/technical staff
Ensures that new and ongoing services are delivered on time and meet client requirements
Ensures that operational teams maintain a clear understanding of the client's needs, and provides day-to-day client advice and support
Develops and recommends procedures and methods, and prepares technical reports and documentation
Prepares and maintains standard operating procedures (SOPs) and job safety analyses (JSAs)

Job Requirements:

Demonstrated skills in leading a team of highly specialized, competent, and independent resources
Demonstrated skills in advanced project management, planning and leading/coaching a functional work group, team or unit
Demonstrated skills in leading a remote team
Demonstrate skills that facilitate trust within the team, all levels within the organization and customers
Strong leadership skills; ability to develop and successfully execute departmental, organizational and business plans
Strong analytical skills; ability to lead team in auditing, dissecting problems into manageable components, develop recommendations, implement solutions
Experience preparing and delivering presentations to highest levels of management
Strong communication skills (oral, written and presentation skills to all levels of an organization)
Ability to work well under time constraints and deadlines
Is able to instruct, teach, and guide both customers and other EIS support personnel
Excellent time management, communications, and organization skills
Proficient use of computers and Microsoft applications
Visual ability to adequately read and prepare technical documents and records
Ability to travel up to 25%

Desired Experience:

10+ years applicable experience; VWR experience a plus
5+ years of leadership experience
Proven leadership experience

Educational:

BA/BS degree; MBA preferred

If you are interested in learning more about this exciting opportunity, please apply online at http://tbe.taleo.net/NA5/ats/careers/requisition.jsp org=VWRandcws=1andrid=2697
Resume Submissions To VWR From Third Party Recruitment Firms Will Not Be Considered
EOE M/F/D/V
VWR maintains a drug free workplace.
VWR and design are registered trademarks of VWR International, LLC. VWR International, LLC is aware of fraudulent e-mails referencing VWR job opportunities. Please note: VWR does not hire employees through e-mail solicitation and never requests any employee to cash money orders or send money to others. If you question the validity of a job, please visit www.VWRjobs.com.