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Director, HR Services

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POST DATE 9/6/2016
END DATE 11/5/2016

Cushman & Wakefield, Inc. St. Louis, MO

Company
Cushman & Wakefield, Inc.
Job Classification
Full Time
Company Ref #
R8264-1528
AJE Ref #
576100611
Location
St. Louis, MO
Job Type
Regular

JOB DESCRIPTION

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Job Title

Director, HR Services

Job Description Summary



Job Description



RESPONSIBILITIES:



* Build, maintain and lead a strong functional team through effective recruiting, training, coaching, team building, and succession planning

* Contribute to the strategic direction and formulation of corporate-wide HR policies, procedures, systems, and initiatives

* Coordinate HR and HRIS teams for updates and upgrades to products and systems and, when necessary, issue resolution

* Define and communicate internally-set quality standards; ensure that all aspects of HR Services work to achieve satisfactory quality and consistency

* Develop, maintain, and continuously improve processes, systems and technology, measurement practices, and metrics reporting for the HR community

* Direct, coordinate, and advise HR Services-related activities

* Obtain feedback regarding the effectiveness of HR Services and activities and, when appropriate, modify activities

* Ensure that current and future business needs are reflected in the development and implementation of HR strategies or plans and that all projects and deliverables are aligned with strategic enterprise objectives

* Foster and maintain strong internal relationships with key HR and business leaders

* Manage initiatives to drive operational excellence across HR Services

* Prioritize projects and activities and appropriately delegate and allocate work among team members

* Provide vision, leadership, planning, project coordination, and management for the development of a cost-effective department

* Supervise the development of actionable, proactive metrics that drive forecasting capabilities and strategic insights

* Support larger HR initiatives by ensuring continuity and successful delivery of functional services



KNOWLEDGE AND EXPERIENCE:



* 5+ years experience in Human Resource Services or related field

* 3+ years supervisory experience

* Extensive knowledge of and experience with HR Services, including workflows / processes, hire to retire

* Accomplished project Management skills

* Proven experience in managing of various large, complex teams in a Service Center environment

* Success in operating in a tiered service delivery model, including self service, contact center and transaction components

* Experience in managing to Service Level Agreements in a metrics driven organization

* Extensive working knowledge of global ERP systems and/or SaaS tools

* Knowledge of service center enabling technologies, including case management and knowledge base systems

* Ability to develop and maintain 3rd party vendor relationships and contracts, add input to relevant contract negotiations in partnership with procurement and legal colleagues as needed



Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.