Director HRIS
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POST DATE 8/18/2016
END DATE 1/4/2017
Cushman & Wakefield, Inc.
Chicago, IL
JOB DESCRIPTION
Job TitleDirector HRIS
Job Description Summary
The HRIS Director oversees design, deployment and management of various HR systems at Cushman & Wakefield. The HRIS Director is a leader as well as hands-on technical expert for HRIS and will help build and execute a technology roadmap that balances the strategic and operational needs of HR.
Job Description
RESPONSIBILITIES:
* Develop strategy and provide tactical direction to the HR Information Systems team in the service center, with management and ownership for the Core HR/Payroll system, HR Portal, service center enabling technologies, reporting and security management
* Oversee the implementation and ongoing management of the service center core enabling technologies, including case management, knowledge base, telecommunications, and electronic records management
* Partner with the Information Technology team to effectively manage HR systems
* Oversee the system reporting of all HR tools, including the data warehouse
* Lead the planning and deployment of system upgrades, including the scheduling of key activities and communicating of system downtime to appropriate parties
* Establish partnerships with 3rd party vendors to ensure effective service delivery
* Develop and maintain awareness of HR data security and comply with policies and procedures set by the Global Data Management and Data Security COE
* Act in accordance with data security principles and enforce compliance in key areas, including system security and Safe Harbor
* Research and provide recommendations to leadership on new technologies that could be utilized to improve service center effectiveness and the customer experience
* Coordinate with Service Management team to develop and implement business continuity plan for all HR systems
* Coach, mentor and provide leadership development to team members in order to achieve agreed upon service levels
* Oversee the interviewing and hiring of team members, encouraging diversity of background and experience
* Communicate frequently and effectively with team members, leaders, stakeholders, and clients, both formally and informally
* Manage operational budget for the HR Systems Management team
* Perform special projects and related duties as assigned
* Such other duties as may be required by business needs
KNOWLEDGE AND EXPERIENCE:
* 5+ years' experience in Human Resource Information Systems or related field
* 3+ years' supervisory experience
* Extensive knowledge of and experience with HR Information Systems, including security and reporting tools
* Accomplished project Management skills
* Proven experience in managing of various large, complex teams in a Service Center environment
* Success in operating in a tiered service delivery model, including self-service, contact center and transaction components
* Experience in managing to Service Level Agreements in a metrics driven organization
* Extensive working knowledge of global ERP systems and/or SaaS tools
* Knowledge of service center enabling technologies, including case management and knowledge base systems
* Ability to develop and maintain 3rd party vendor relationships and contracts, add input to relevant contract negotiations in partnership with procurement and legal colleagues as needed
Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.