JOB DESCRIPTION

Job Title

Director HRIS

Job Description Summary

The HRIS Director oversees design, deployment and management of various HR systems at Cushman & Wakefield. The HRIS Director is a leader as well as hands-on technical expert for HRIS and will help build and execute a technology roadmap that balances the strategic and operational needs of HR.

Job Description



RESPONSIBILITIES:



* Develop strategy and provide tactical direction to the HR Information Systems team in the service center, with management and ownership for the Core HR/Payroll system, HR Portal, service center enabling technologies, reporting and security management

* Oversee the implementation and ongoing management of the service center core enabling technologies, including case management, knowledge base, telecommunications, and electronic records management

* Partner with the Information Technology team to effectively manage HR systems

* Oversee the system reporting of all HR tools, including the data warehouse

* Lead the planning and deployment of system upgrades, including the scheduling of key activities and communicating of system downtime to appropriate parties

* Establish partnerships with 3rd party vendors to ensure effective service delivery

* Develop and maintain awareness of HR data security and comply with policies and procedures set by the Global Data Management and Data Security COE

* Act in accordance with data security principles and enforce compliance in key areas, including system security and Safe Harbor

* Research and provide recommendations to leadership on new technologies that could be utilized to improve service center effectiveness and the customer experience

* Coordinate with Service Management team to develop and implement business continuity plan for all HR systems

* Coach, mentor and provide leadership development to team members in order to achieve agreed upon service levels

* Oversee the interviewing and hiring of team members, encouraging diversity of background and experience

* Communicate frequently and effectively with team members, leaders, stakeholders, and clients, both formally and informally

* Manage operational budget for the HR Systems Management team

* Perform special projects and related duties as assigned

* Such other duties as may be required by business needs



KNOWLEDGE AND EXPERIENCE:



* 5+ years' experience in Human Resource Information Systems or related field

* 3+ years' supervisory experience

* Extensive knowledge of and experience with HR Information Systems, including security and reporting tools

* Accomplished project Management skills

* Proven experience in managing of various large, complex teams in a Service Center environment

* Success in operating in a tiered service delivery model, including self-service, contact center and transaction components

* Experience in managing to Service Level Agreements in a metrics driven organization

* Extensive working knowledge of global ERP systems and/or SaaS tools

* Knowledge of service center enabling technologies, including case management and knowledge base systems

* Ability to develop and maintain 3rd party vendor relationships and contracts, add input to relevant contract negotiations in partnership with procurement and legal colleagues as needed



Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.