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Director - Pediatric Acute Care & Support Services (DIR)

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POST DATE 9/2/2016
END DATE 10/12/2016

University of California - San Francisco Medical Centers San Francisco, CA

San Francisco, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Title

Director - Pediatric Acute Care & Support Services (DIR)

Job ID


Job Code


Job Family



Mission Bay

Weekly Hours

40 ; 100%

Appointment Type



Peds-Pt Care Svcs Admin


8-hour Days

Full/Part Time


Union Information

This classification is not represented by a union

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Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.

The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

UCSF Benioff Children's Hospital is recognized throughout the world as a leader in health care, known for innovation, technology and compassionate care.

For more than a century, we have offered the highest quality medical treatment. Today, we are one of the top children's hospitals in the nation, according to a ranking by U.S. News & World Report.

Our 180-bed UCSF Benioff Children's Hospital is a "hospital within a hospital" with more than 150 specialists in more than 40 areas of medicine.

Job Summary

Plans, develops and directs Pediatric Acute Care & Support Services programs, and related capital projects, in collaboration with appropriate faculty; directs and administers specific Medical Center activities associated with the UCSF Benioff Children s Hospital (BCH); provides strategic and operational planning and management including implementation of appropriate operating systems and procedures as well as on-going evaluation of all programs and activities. In collaboration with the department of nursing, clinical resource management and appropriate clinical chairs and medical staff, develops, implements and monitors pediatric patient care to ensure adherence to industry standards for California Children s Services (CCS), the National Association of Children s Hospitals and Related Institutions (NACHRI), JCAHO, Title 22 and other accrediting or regulatory bodies. Supports UCSF s overall mission to provide high quality patient care, teaching and research.

Under the general direction of the Executive Director, supervises Pediatric Acute Care & Support Services and Pediatric Nursing Supervisor patient care staff and works closely with appropriate Department Chairs, School of Medicine managers and medical staff for the services assigned. Core departmental oversight of several pediatric departments, such as: Hematology/Oncology, Bone Marrow Transplant, Med/Surg, Child Life, and Integrated Pain and Palliative Care. Other key contacts include Clinical Resource Management, Human Resources, Employee and Labor Relations, Ambulatory Services, Facilities, Materials Management, Finance as well as components of the clinical enterprise including Information Systems, Planning and Marketing and the Medical Group. May represent the Medical Center for specific projects or activities that involve the BCH administration and physicians at other local hospitals or community agencies.

Required Qualifications

* Five years experience in health care administration or related field

* Bachelor s degree and/or combination of relevant experience and education

* Extensive knowledge of hospital operations in a multi-hospital setting; knowledge of appropriate professional standards for the multidisciplinary team

* Ability to pursue multiple goals, analyze complex issues, facilitate change in response to a dynamic environment, and communicate effectively at all levels of the organization

* The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

* Masters degree, academic medical center, nursing and/or hospital administration experience or an equivalent combination of education and experience


* N/A

Living Pride Standards

The flexibility to orient and work at all UCSF Medical Center locations is required.

Service Excellence

* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

* Picks up and disposes of any litter found throughout entire facility.

* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

* Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.


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