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Director, Performance Technologies Account Management (Save Team)

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POST DATE 8/25/2016
END DATE 11/3/2016

The Advisory Board Company Washington, DC

Washington, DC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Director, Performance Technologies Account Management (Save Team)


Washington, DC

Job Categories:
Account Management

Referral Category:
Sales, Marketing & Account Management (Non-Associate)

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Technology Account Management (Save Team)
The Advisory Board Company




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Our staff represents The Advisory Board Company in executive boardrooms at hospitals and health systems. We hire persuasive leaders with a knack for teaching and explaining concepts someone who's comfortable listening to CEOs and then mapping their problems to our solutions. Member organizations work alongside our account managers, who ensure seamless integration and unparalleled customer service. Members come to rely on our top managers to go deep on content and offer trusted recommendations.

Directors working on the Performance Technologies Account Management are responsible for day-to-day interaction with and strategic oversight of members. Directors work closely with the Delivery department to serve a portfolio of members across the health care industry. Directors strive to reach a common membership renewal goal, engage members in renewal transactions, secure new business opportunities and problem-solve on difficult member issues through close coordination with our Delivery teams. The Director also plays a critical role in crafting strategy on how to best serve product constituencies and support our relationships with the larger hospital executive team.

This opportunity is based in Washington, DC.

- Act as an internal liaison to oversee product strategy to improve client value. Monitor and communicate member interests and 'hot topics' to the Product Development and Delivery teams on a regular and ongoing basis, and develop effective strategies for 'merchandising' services and deliverables to member institutions.
- Directly manage a team of Relationship Managers to perform against goals, providing formal feedback and guidance on professional development
- Manage logistics, negotiations, and renewal of a member portfolio.
- Present on the revenue position of products on a monthly basis to executives.
- Lead commercial conversations with members in the collaborative.
- Oversee and manage problem-member work to resolution. This includes tracking red flag metrics and ensuring key milestones are completed in a timely manner.
- As required, travel to member institutions to meet key contacts and serve in a quality assurance oversight role.
- Maintain a comprehensive understanding of product enhancements and cohort services. Developing and executing targeted campaigns around specific functionalities, services, and/or upcoming annual summits.
- Establish, execute, and track specific initiatives outlined in member service plans.
- Participate in monthly renewal meetings with the Delivery team to identify renewal risks and cohort trends.
- Develop and foster relationships with key decision makers and main points of contact at member hospitals/health systems and proactively managing these relationships throughout the year to 'unlock the value' of the tool and cohort services (e.g. monitoring utilization, recruiting members to annual summits, matching tool services with identified needs).

- Bachelor s Degree from an accredited College/University
- Must possess a minimum of five year s post undergrad experience in at least three of the following:
- Commercial experience
- Presentation experience
- Leadership experience
- Client Management experience
- Teaching experience
- Proven team collaboration experience
- Proven staff management experience
- Ability to communicate effectively, both oral and written, with senior executives
- Experience managing a team towards a goal
- Willingness to travel up to 30%
- Valid Driver s License

- Proven negotiation skills
- Demonstrated listening skills
- Experience managing multiple clients
- Proven ability to meet monthly, quarterly and annual financial goals
- Proven experience managing multiple, competing priorities
- Experience finding multiple solutions to a complex problem
- Ability to successfully overcome challenges or obstacles
- Experience developing personal organization tactics to meet business goals
- Ability to work independently and within a team environment
- Demonstrated knowledge of health care subject matter

Advisory Board is a best practices firm that uses a combination of research, technology, and consulting to improve the performance of 4,400+ health care organizations. Headquartered in Washington, D.C., with offices worldwide, Advisory Board forges and finds the best new ideas and proven practices from its network of thousands of leaders, then customizes and hardwires them into every level of member organizations, creating enduring value. For more information, visit

We are a workplace that...
Values and celebrates diversity of experience, culture, and opinion
Is committed to creating an inclusive environment to enhance our collective experience
Promotes a supportive community through staff-led affinity groups, events, and education

We think Forbes said it best: Making the world a better place is what The Advisory Board Company is all about. We have a unique culture where employees are told to avoid after work emails, encouraged to take 10 hours per month of paid leave for community service, and are expected to add surplus value in every interaction with a member or colleague.

Over the past thirty years, we have developed a distinctive corporate culture based on our values and principles. We award, promote, and praise based on individual performance, capabilities, and ambition. We provide ways for staff to share their time, talent, and passions in the community. We reward innovation and foster a collaborative environment. We have a performance-driven staff and peers that challenge one another in the workplace. And we want free-thinkers, agile speakers, witty writers, and team players to join the firm at Advisory Board, your ideas are heard and your contributions matter.

Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package.
- Medical, dental, and vision insurance, dependents eligible
- 401(k) retirement plan with company match
- 20+ days paid time off and 10+ paid company holidays
- Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
- Wellness programs including gym discounts and incentives to promote healthy living
- Dynamic growth opportunities with merit-based promotion philosophy
- Benefits kick in day one, see the full details here

The Advisory Board Company is an Affirmative Action and Equal Opportunity Employer. EOE AA M/F/Vet/Disability.