Director, Professional Services (eCommerce)Req-9933

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POST DATE 8/11/2016
END DATE 10/26/2016

NetSuite Minneapolis, MN

Company
NetSuite
Job Classification
Full Time
Company Ref #
9933-Minneapolis
AJE Ref #
575846420
Location
Minneapolis, MN
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
PROFESSIONAL SERVICES:
DIRECTOR, PROFESSIONAL SERVICES (ECOMMERCE)
REQ 9933
DALLAS, TX
ADDITIONAL LOCATION(S): ATLANTA, GA /AUSTIN, TX /BOSTON, MA /CHICAGO, IL /DENVER, CO /HOUSTON, TX /MINNEAPOLIS, MN /NEW YORK, NY /SAN MATEO, CA

Why NetSuite*

To start, you ll be surrounded by smart, innovative, caring people invested in our customers and the community. If you re looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out.

Summary:

The Professional Services Director - eCommerce is responsible for attaining quarterly Professional Services (PS) revenue targets, in the form of delivered billable hours. Additionally, this role is responsible for the scoping and positioning of new services engagements. The incumbent will act as a key point of contact for Sales and Solution Consulting on opportunities within designated vertical. This role directly supports the sales cycle via internal knowledge transfers, solution reviews and executive-level prospect meetings. The successful candidate will excel at expanding NetSuite s footprint with existing customers through upsell of services opportunities. They will manage a team of resources, as well as handle all resource planning and staffing for team on a broad range of services engagements, maximizing billable utilization. Furthermore, the role will manages project portfolio and ensure that quality standards for delivery are exceeded. The Professional Services Director will serve as an escalation point for services engagements. As well as being a key resource for internal practice development efforts, the Practice Manager will train and mentor new and experienced resources.

Responsibilities:

Achieve and Exceed PS Revenue and Profitability Objectives

* Ensure team billable utilization targets are met

* Attain quarterly PS revenue targets

* Support the sales cycle through scoping and approval of PS engagements, Executive-level prospect meetings and Solution reviews

* Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources

Increase the Value of the NetSuite Application for Customers

* Expand PS sales in existing customer base

* Become trusted adviser to the Customer through implementation lifecycle and beyond

* Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, and support renewal efforts

* Collaborate with NetSuite partners during services engagements

Ensure High Customer Satisfaction and Referencability

* Responsible for adhering to highest quality standards in project delivery

* Manage executive-level customer relationships and provide team oversight through NetSuite implementation

* Serve as Steering Committee member on strategic projects

* Responsible for project staffing and resource scheduling on a broad range of consulting engagements

* Contribute to company s focus on verticalization through participation in internal cross-departmental initiatives

Increase Engagement and Capabilities of PS Resources

* Hire, train and manage team of new and experience resources to fulfill Practice objectives

* Provide coaching and mentoring to assist in resources career development

* Build team s expertise and confidence in project delivery work

* Handle day-to-day administrative tasks such as: vacation scheduling, expense reports, time

Minimum Qualifications:

* Bachelor s degree or recognized equivalency or achievement of recognized professional level

* 10-15 years of experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider

* PMP preferred

* Strong background in mid-market and enterprise-level Project Management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project

* Demonstrated experience in translating customer business requirements into workable software solutions

* Exceptional verbal and written communication is required with previous experience creating Statement of Work for new and existing customers

* Strong experience in Change Management and Business Process Mapping

* Excellent client management skills and the ability to work with customers to develop and manage an implementation plan

* Previous services sales experience; comfortable interacting at the C level

* Consulting and management experience in a SaaS environment is a plus

* Previous consulting experience with the following applications: QuickBooks, Great Plains, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards

Travel:

* Travel will be 30 50% for this role

Preferred Qualifications:

* Experience in full cycle implementations of ERP and eCommerce application

TRAVEL:

* Travel will be up to 50% for this role

Travel: Up to 50%

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