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Director, Resort Training & Development

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POST DATE 9/19/2016
END DATE 10/19/2016

Ocean House Watch Hill, RI

Watch Hill, RI
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Since the redevelopment of Ocean House in 2010, new hotels and restaurants have slowly begun to join our collection. Each of these a destination in its own right, all have their own names and personalities, and are managed by teams who regard their properties as "their" properties and are engaged and encouraged to contribute new ideas. Although unique in character, each property shares a passion for the values that define our collection and its special promise to our guests. Each hotel and restaurant shares this philosophy: Exceptional, discreet and professional service is an essential part of the experience, ensuring that all customers feel like honored guests rather than paying visitors. Our brand character is our unique style, and it relates to every aspect of the guest experience: our product, our processes, our architectural and interior design, our identity, our marketing, and, most importantly, our people. They shape the way we do things, and they are at the center of what differentiates us from our competitors. Whether in the kitchen, dining room or administration, our motivation is creating memorable experiences for one another and for our guests. We ask that our associates take initiative, act with integrity and humility and work together to uphold and build upon our standards. Due to the growth of our brand the following position of Director, Resort Training & Development is available.. Basic Function: Responsible for development and training of all Ocean House, Weekapaug Inn, Watch Hill Inn and Spicer Mansion staff, including developing and managing recognition and rewards, associate communications and ensuring all Associates and Managers are indoctrinated in the Ocean House Five Star Service Culture. Leadership Responsibilities: *Maintain a climate that ensures responsiveness to new programs and ideas *Effectively enable the resort staff so they can take action on behalf of the Company by: transmitting the Company's values, vision and direction; exhibiting the Ocean House service standards encouraging associates to use their power, practice their authority, and accept their responsibility; modeling behavior; and coaching people to success. *Develop constructive and cooperative working relationships with others, and maintain them over time. *Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. *Hold management accountable for the participation of all staff in training and development programs *Conduct or arrange for ongoing technical training and personal development classes for staff members. *Confer with management and conduct assessments to identify training needs. *Analyze training needs to develop new training programs or modify and improve existing programs. Administrative Responsibilities: *Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. *Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement. *Direct and administer Associate programs and activities such as recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. *Develop and organize training manuals, multimedia visual aids, and other educational materials. *Maintain all training records *Provide guidance and oversee the department train the trainer program, conduct trainer interviews and take part in selection process; arrange and facilitate monthly trainer meetings. *Responsible for the development and implementation of department and individual training plans and checklists. *Conduct New Hire Orientation in conjunction with Director, Associate Relations & Recruiting *Update or oversee updating of daily communications Compass and PowerPoint. *Analyze and prepare action plans from results of hotel inspections, mystery shoppers and associate and management feedback.