Director Revenue - InterContinental Stephen F. Austin Hotel

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POST DATE 9/10/2016
END DATE 10/10/2016

InterContinental Hotels & Resorts Austin, TX

Company
InterContinental Hotels & Resorts
Job Classification
Full Time
Company Ref #
hc.5A6ECCD90CC7E22A
AJE Ref #
576136093
Location
Austin, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Do you see yourself as a Revenue Manager? What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This challenging role will manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications. IN ORDER TO BE CONSIDERED, CANDIDATES MUST CURRENTLY BE AUTHORIZED TO LEGALLY WORK IN THE UNITED STATES JOB OVERVIEW Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices. Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications. At InterContinental Hotels & Resorts^(R)we want our guests to feel special, cosmopolitan and In the Know which means we need you to: * Be charming by being approachable, having confidence and showing respect. * Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership of getting things done. * Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS * Receive all definite and tentative group bookings and provide the General Manager with qualified analysis of how each booking will impact occupancy, average rate, and rooms profit over the dates in question. Review and approve all group proposals with Sales and/or General Manager. Collaborate with Sales Department on group rates. * Works closely with Regional Director of Revenue Management, hotel sales and hotel management to establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines. * Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs. * Oversee and evaluate the effectiveness of any internal incentive programs for Front Office, Reservations, Sales and Convention Services. Then provide the General Manager with clear payback analysis. Assist the General Manager in making necessary adjustments to any program. * Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including PERFORM, HIRO, RBI and Delphi/Profit Pack or any other Group Sales System. * Establish hotel pricing levels in all segments. * Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency. * Assist with the annual hotel budget development and ongoing results analysis. * Work with the sales department to review and sign off on all group contracts after the DOSM signs off and before the GM approval is given. * Analyze the lost business report on a weekly basis and perform a displacement analysis for all lost group business. * Involvement with yielding of the hotels banquet space through the DBR meetings. PEOPLE * Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments. * Interact with outside contacts: * Guests to ensure their total satisfaction * Corporate Revenue to develop and implement support teams strategies * Other contacts as needed (Professional organizations, community groups) GUEST EXPERIENCE * Responsible for the daily room inventory management process. Actively monitor group blocks to determine rooms availability for sale. RESPONSIBLE BUSINESS * Work closely with the Director of Sales & Marketing, the Front Office Manager and Reservations Manager to ensure their departmental objectives and responsibilities to CMH (Company Managed Hotels) are met without having a negative impact on total rooms revenue management. This is with special attention to Corporate Marketing Programs, Special Promotions, and IHG Rewards customers, Local Volume Accounts, Corporate Negotiated Accounts and Towers Operations. * Prepare quarterly presentations or reports for the Revenue Management Committee and the Vice President of the Teams progress toward the goals of the five-year forecast. Include a detailed analysis on The Impact of Group Bookings, Adjustments to the current Year Forecast, and Analysis of Variances. * Conduct a weekly Revenue Management Meeting where the current 120-day booking period is evaluated for proper rate and availability control. As chairperson, the Revenue Manager gives a synopsis of results vs. decision form the previous week and leads discussion on future issues. * Prepare all reports and analyses necessary to conduct the above-stated meeting. * Receive all revisions to definite and tentative group bookings to prepare revised analysis as needed. * Conduct daily business review meetings with DOSM and the Sales/Catering teams to maximize our business potential * Provide guidance to the sales team on all group room blocks for appropriate netting and managing of the blocks * Conduct monthly meetings with Business Travel to review Hotelligence report * Maintain bi-weekly updates to EasyBook * Maintain and develop relationships with OTAs * Handle Expedia Travel Ads * Monitor Demand 360 weekly * Work with LET Group on site maximization * Create and maintain Hot Dates and Blackout Calendar * Ensure proper restrictions are set up over Event Dates such as SXSW * Work with Group Coordinator on Holidex training * Work with Front Office on upsell training * Conduct TravelClick shops * Perform other duties as assigned. ACCOUNTABILITY This job is the top revenue position in the hotel and is responsible for managing the hotels revenue-related strategies, achieving and exceeding the hotels RevPAR Index and RevPAR goals. Typically exists in a large full service, luxury, or resort hotel with a wide range of services and facilities and may have area or multi-unit responsibilities.