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Director- Rooms Division

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POST DATE 9/18/2016
END DATE 10/18/2016

Hilton Baton Rouge Capitol Center Baton Rouge, LA

Baton Rouge, LA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Scope of Position: Strategic, hands on operations leader, focusing on all aspects of the rooms Division. Supervises, trains, schedules, inspects and evaluates the work and performance of Guest Services (Front Desk, Concierge, Guest Relations, Housekeeping, Property Transportation, PBX & Preventive Maintenance. Position Qualifications and Requirements: Education & Experience: Bachelors Degree in Hospitality Management Experience in lieu of. Minimum of 7 years experience as department head in a full-service hotel. 10 plus years in hospitality industry in a leadership position, such as General Manager from a smaller full service hotel or Assistant General Manager from a 500+ room property. 7 years experience leading several departments. Valid state drivers license from applicable state and MVR in good standing. Physical Demands: Flexible Schedule ability to work long hours, weekends, holidays or as Hotel business demand. Ability to stand for long periods of time. Ability to move quickly about the property to the various departments. Must work well in highly stressful situations to effectively lead, provide guidance to guests and staff or resolve concerns or other critical issues. Must be able to effectively deal with major emergencies, such as weather, fire, or other unforeseen events. Required Competencies Exceptional presentation skills. Thorough knowledge of hotel services and amenities. Bi-lingual Fluency in English. Strong written, verbal, and non-verbal communication. Exceptional financial knowledge as it relates to forecast/ budget for revenues and expense lines. Knowledge of yield management and cost controls. Knowledge of Rooms, Front Office/Hotel operations systems, Concierge, POS system interfaces and other commonly used systems in the hospitality industry Must be able to lead by example and follow Prisms standards and policies, or required brand standards. Must be able to convey information and ideas clearly, both oral and written. Must have the ability to lead, provide direction and guidance to hotel staff, peers or department heads as needed to provide information about performance, business strategies. Must be able to effectively address concerns with members of Rooms Divison, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests and ensure a successful resolution. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet constraints of a particular need. Must be able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines. Must be able to meet, discuss hotel business strategies and present solutions to corporate leadership, owners and stakeholders. Must be able to multi-task and plan work for the day, week and month for self and others. Be a clear strategic thinker, remain calm and resolve problems using good judgment. Understand guests services needs and hotel brand standards. Perform job functions with attention to detail, speed and accuracy. Ascertain department training and safety needs. Responsibilities may include any and all of the following: Ability to lead, train, supervise work of department staff, assist with scheduling, employee guidance and direction. Will ensure staff is properly trained and aware of hotel brand standards. Regular attendance in compliance with Prism standards, as required by scheduling, which will vary according to the hotel business needs. Flexible schedule to meet hotel business demands that may include nights, weekends and holidays. Lead by example and adhere to Prism policies and standards and ensure department staff adheres as well. Will provide direction, instructions and will make decisions to ensure a smooth operation of department functions. Must, at all times, be attentive, friendly, helpful and courteous to all guests, manners, and other team members. Will inspect the work and performance of other housekeeping attendants. Will provide overall guidance and feedback to ensure work activities are properly completed and will communicate to Rooms Division Director any additional concerns that need to be addressed. Will ensure staff is aware and follows proper safety standards and is familiar with Emergency Procedures to direct and provide guidance accordingly. Will support other operational needs to ensure adequate supplies and materials are in stock and the department is operating according to budget. Excellent understanding of property physical condition to provide guidance to Operations Manager responsible for preventive maintenance. Develop department budgets. Will be responsible for the supervision of Rooms Division overall hiring, scheduling, leadership, organizing of activities, employment recognition, etc. Attend mandatory safety and other training meetings as required. Performed any and all other duties as assigned. Relationships: Internal: All hotel departments: For effective communication External: Hotel guests: To provide customer service Organizational Structure: Reports to: General Manager Subordinates: Operations Manager (Front of the House), Operations Manager (Back of the House) Revenue Manager