Director of Sales

SUMMARY:

Responsible for overall account management, business generation, and sales prospecting for hotel property. Makes cold calls, manages existing and new client relationships, maximizing revenue management, and working with all hotel departments to deliver a positive experience for the guests. Manage sales department and department associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

*Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

*Perform quality assurance (QA) requirements for department.

*Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.

*Prepare annual revenue budget, annual marketing plan, and quarterly sales strategy reports with General Manager.

*Direct the sales efforts of the hotel as outlined in the marketing plan.

*Develop and manage the sales budget; review regularly with General Manager.

*General top-line revenue to meet or exceed budget goals.

*Cultivate and source leads through cold calls, telemarketing, direct sales, and networking.

*Compile competitive intelligence and reports.

*Maintain rapport with competitor hotels, lead sources, clients, and the local community.

*Maintain current and accurate Sales files including ACT.

*Submit weekly sales reports to corporate office.

*Review period end reports.

*Create and produce quarterly sales plans.

*Review and utilize Franchise Source sales tools.

*Work closely with General Manager and Front Desk on Revenue Management.

*Conduct regular conference calls with Revenue Manager.

*Meet corporate deadlines.

*Communicate with front desk regarding group businesses, negotiated accounts, etc.

*Conduct regular Site Tours.

*Attend community relations meetings.

*Possess and utilize excellent time management skills.

*Remain highly visible and be readily available for guests at all times.

*Take initiative to offer assistance or answer questions throughout the hotel.

*Proper administration of key control.

*Willingness and ability to train new associates.

*Complete maintenance work orders and deliver to the supervisor in a timely manner.

*Thoroughly understand and implement the Brand service culture.

*Perform all shift checklist responsibilities.

*Support team members to ensure the teams entire workload is completed daily.

*Perform other duties as required.