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Director Unified Communications (IP Telephony and IP Contact Center)

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POST DATE 9/6/2016
END DATE 12/19/2016

Confidential Company Duluth, GA

Confidential Company
Job Classification
Full Time
Company Ref #
Duluth, GA
Job Type
AJE Ref #



The Director of Unified Communications (IP-Telephony and IP Contact Center) is responsible for a suite of Unified Communications solutions and Contact Center solutions to support company Global businesses. This role is responsible for company global voice network life-cycle activities and communications technologies. In this role you will be responsible for the leadership, architecture, design, project management, and deployment of company Unified Communications and Contact Center solutions. The position is recognized as integral to both revenue generating and operationally efficient functions of the company.

Candidate should be an accomplished Hands-on Voice NetworkEngineering, Contact Center Engineering, and Data NetworkEngineering. Candidate should also have Management and Collaborative Strength (within IT, Vendor, Outsourcing, and Business communities). Candidate will have global strategic and tactical responsibilities for Unified Communications, Contact Center, Carrier Services, and Network Management.

This is a leadership position with global responsibilities. Candidate should be able to work with cutting-edge collaboration technologies such as SIP, Video Conferencing and Contact Center.



Leadership for establishing current and long range objectives, plans and policies for company global Unified Communications strategy and technologies.

Leadership for establishing current and long range objectives, plans and policies for company global Contact Center strategy and technologies.

Leadership for establishing a consistent and progressive strategy and architecture for Unified Communications and Contact Center to permit timely exploitation of new developments in telecommunications.

Leadership for technology strategic planning and the development and implementation of new communications technology initiatives to enhance the global business. Work with business management on priority setting and solutions for long term problems.

Developing and managing technologybudgets, allocate resources and coordinate schedules of technology implementations.

Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.

Establish and Maintain key relationships with strategic suppliers such as Cisco, AT&T, and Global Crossing.




Minimum of 10years' experience in IT

Voice TechnologyExperience (TDM and IPT)

Call Center Technology

International Voice strategy deployment

Strong Management skills

Excellent written and verbal communication

Strong Cisco Unified Communications experience

Strong Cisco Contact Center experience (UCCE, ICM, CVP)

Working knowledge of Office-365 and Microsoft Collaboration suite

Strong experience in managing Video Conferencing and Collaboration Technology



Bachelors degree in a computer related field

Avaya Definity and Audix support experience

Understanding of networksecurity concepts

Understanding of Microsoft Active Directory and Microsoft Exchange

* Minimum of 10years of IT experience. Must have vendor management experience with Cisco, AT&T, Global Crossing etc. Experience testing and deploying new hybrid cloud capabilities. International experience with call centers and Telco carriers. Must have experience with Cisco Unified Communications and Cisco Contact Center. Strong team management skills and experience.

Experience with Avaya Definity and Audix. Understanding of networksecurity concepts. Understanding of Microsoft Active Directory and Microsoft Exchange.