Director of Call Center Operations - 140,000
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POST DATE 8/30/2016
END DATE 10/23/2016
JOB DESCRIPTIONThis Director Of Call Center Position Features:
? Direct Hire
? Full Time
? Great Pay to $140K
Health care Services company seeks a Director of Call Center Operations. This is a fantastic direct hire opportunity that's looking for the right individual in this leadership role. Will be responsible for implementing and developing new support programs of membership or benefits. Assures compliance with all regulatory bodies, including Medicare, Medi-Cal, NCQA and CMS guidelines. Monitors, evaluates and support the call center operations to improve customer service quality results and operational efficiencies. Will also be responsible for developing and implementing training programs and identifies educational opportunities and new procedures to broaden staff experience and improve performance. Leadership, staff development and team player attitude are keys traits for this high level position. Again, this is a direct hire, full time opportunity with a very well known health care services company located in the San Jose/Campbell area, paying up to 140,000! Apply for this great position as a Director of Call Center Operations today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
Master's or BA/BS in Health care or health care Administration required
Minimum of 7 years of customer service experience within health care setting required
Management Experience Required
Director experience preferred