Director of Customer Experience

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POST DATE 8/20/2016
END DATE 11/11/2016

Schneider Electric Andover, MA

Company
Schneider Electric
Job Classification
Full Time
Company Ref #
002ZCG
AJE Ref #
575940172
Location
Andover, MA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
GREAT PEOPLE MAKE SCHNEIDER ELECTRIC A GREAT COMPANY.

DIRECTOR OF CUSTOMER EXPERIENCE - # 002ZCG
IT BUSINESS
LOCATION ANDOVER, MA

Are you looking for a new opportunity as a Director of Customer Experience in Andover, Massachusetts? This is an opportunity for you to lead us digitally in the secure power space and optimize the customer experience. If youre skilled at strategic & tactical marketing and have a strong understanding of technology, this job is a fit for you!

At Schneider Electric, we create connected technologies that reshape industries, transform cities and enrich lives. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk. Were looking for people with a passion for success on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.

WHAT WOULD SOME OF YOUR RESPONSIBILITIES INCLUDE?

The Director of Customer Experience will be responsible to ensure delivery of the best customer experience through the Schneider Electric digital properties (web, mobile, social media, webinars and e-mail marketing, through any other customer touch interactions, and through outstanding product configurator experience (Current and future configurators).

Responsibilities

* Own all aspects of the Schneider Electric website experience for Secure Power

* Manage the product information and documentation database

* Manage the on-site search program

* Create, localize or repurpose content and creative assets for digital channels

* Develop, execute and monitor a social media strategy optimizing the content calendar based on performance results and engagement metrics

* Video management including YouTube, video editing and livestreaming

* Deliver strategic insights based on the interpretation and analysis of web and social media reports

* Monitor best practices over the digital space in order to identify opportunities and new technologies

* Ensure up to date presence in company-wide configurators and direct development of specific use configurators



Primary Location: !*!

DO YOU HAVE THESE KEY EXPERIENCES AND QUALIFICATIONS?

Minimum Skills and Qualifications:

* Customer-driven, passion to understand marketing trends and customer needs

* Capability to relate customer needs and emerging trends to offer-related attributes

* Excellent quantitative, analysis and synthesis skills

* Organized, highly of autonomous

* Enjoys working in a dynamic and international environment with some travel

* Excellent oral and written communication

* Leadership competencies: strategic thinking, passion for innovation, objective-driven, and excellent teamwork

* Must be able to learn and be comfortable working in an often process-driven environment.

* Demonstrated record of getting results

* Results oriented team leader

EDUCATION:

Bachelor Degree in Communications, Business, or Engineering, Technical knowledge and MBA a plus

EXPERIENCE:

* 5 years marketing, digital marketing, business development, customer support. Electrical products experience a major plus.

* International environment. Some level of domestic and international travel may be required.

If our recruiting team determines your background may be a good match for this position, we'll contact you directly regarding the next steps in the process.

At Schneider Electric we want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We embrace a high-performance culture by being straightforward, open, passionate and effective and challenging the status quo.

COME ABOARD

ABOUT SCHNEIDER ELECTRIC

Satisfaction is not a guarantee its a life goal. Schneider Electric provides the platform for professional and personal fulfillment, through employee well-being, unique and diverse collaborative teams, challenging roles, continual skill growth, and more. We comprise a 160,000-strong high-performance workforce, and we thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives.

Global HR is a pretty sweet organization. We have lots of responsibility. Our US business is working on big revenue growth goals this year. Weve got about 30,000 people in the US in over 50 locations, the US brings in about one quarter of Schneider Electrics overall revenue. Schneider Electric is listed as one of Forbes Americas Best Large Employers for 2016.

YOU KNOW ABOUT US, SO LET US LEARN ABOUT YOU! APPLY TODAY.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.



Schedule: !*!

DO YOU HAVE THESE KEY EXPERIENCES AND QUALIFICATIONS?

Minimum Skills and Qualifications:

* Customer-driven, passion to understand marketing trends and customer needs

* Capability to relate customer needs and emerging trends to offer-related attributes

* Excellent quantitative, analysis and synthesis skills

* Organized, highly of autonomous

* Enjoys working in a dynamic and international environment with some travel

* Excellent oral and written communication

* Leadership competencies: strategic thinking, passion for innovation, objective-driven, and excellent teamwork

* Must be able to learn and be comfortable working in an often process-driven environment.

* Demonstrated record of getting results

* Results oriented team leader

EDUCATION:

Bachelor Degree in Communications, Business, or Engineering, Technical knowledge and MBA a plus

EXPERIENCE:

* 5 years marketing, digital marketing, business development, customer support. Electrical products experience a major plus.

* International environment. Some level of domestic and international travel may be required.

If our recruiting team determines your background may be a good match for this position, we'll contact you directly regarding the next steps in the process.

At Schneider Electric we want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We embrace a high-performance culture by being straightforward, open, passionate and effective and challenging the status quo.

COME ABOARD

ABOUT SCHNEIDER ELECTRIC

Satisfaction is not a guarantee its a life goal. Schneider Electric provides the platform for professional and personal fulfillment, through employee well-being, unique and diverse collaborative teams, challenging roles, continual skill growth, and more. We comprise a 160,000-strong high-performance workforce, and we thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their

Additional Benefits

Tuition Rembursement and Health Club Reimbursement