Director of Sales - Dual Properties

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POST DATE 9/10/2016
END DATE 10/10/2016

OTO Development Lake Forest, CA

Lake Forest, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Director of Sales, Dual Properties Hilton Garden Inn & Hampton Inn - Lake Forest WHY OTO? Committed to excellence in both hotel development and management, OTO Development leads the lodging industry with a robust portfolio (and pipeline) of upscale select-service hotels with Hilton, Hyatt and Marriott brands. Further defined by entrepreneurial leadership, a skilled team of professionals, and the relentless pursuit of improvement, OTO excels in responsible growth and award-winning service. A highly rewarding workplace, OTO is currently in its fourth consecutive year as one of Inc. 5000s fastest-growing companies in the U.S. GROWTH STRATEGY OTO's mission is to create long-lasting value for each property we build, each community we touch, and each individual we recruit. The investment we make in each employee is reflected in our strong belief in promotion from within. Continuing education & career development opportunities are prevalent; our company culture is one of integrity, respect, and hard work. The Director of Sales grows existing accounts and generates new business to ensure that property revenues meet or exceed budget, thereby maximizing profit and improving the hotels performance in the marketplace. The Director of Sales leads the property in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. Specific Responsibilities Include: Approaches all encounters with guests and team members in a friendly, service-oriented manner Maintains regular attendance in compliance with OTO Development standards, as required by scheduling, which will vary according to the needs of the hotel. Maintains high standards of personal appearance and grooming which includes a nametag when working Complies at all times with OTO Development standards and regulations to encourage safe and efficient hotel operations Maintains a friendly and warm demeanor at all times Assist in developing and implementation of the Revenue Generation Plan for each hotels revenue objectives within the area, including development of Market Performance Forecast (MPF) and Market Segment Planner (MSP) Meets or exceeds set goals in room revenues, catering revenues, market share and others set in the Revenue Generation Plan Operates the Sales Department within established sales expense budget. Coordinates group, transient and catering bookings to maximize profits. Initiates and follows up on lead. Monitor production of all top accounts and evaluates trends within the market and ensures that the Sales Team is held accountable for those accounts within their respective territories/markets Coordinates all corporate negotiated sales and catering solicitations to maximize overall profits Assists in the preparation of required reports in a timely manner Conducts weekly sales meetings according to OTO Development standards Is familiar with all OTO Development Sales policies and selling techniques with an emphasis on maximizing Revenue per Available Room (RevPAR), Catering and/or Other revenues Conducts all Sales Department Performance Appraisals (as applicable) according to OTO Development S.O.P.s Motivate, coaches, counsels and disciplines all Sales and Catering department personnel (as applicable) according to OTO Development Standards Conducts a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and (as applicable) ensures that all Sales Managers conduct thorough site inspections Develops strategies to increase share from competitors when the hotel revenue penetration goals are not being met Uses propertys computerized sales management system to manage the hotels business, including (but not limited to) generating reports, entering business, blocking space and building accounts Coordinates the preparation of complete and accurate end-of-month reports, according to OTO Development standards Coordinates and directs preparation of the monthly rooms revenue reforecast for the current and upcoming months and assist in ensuring accuracy within 5' margin of error Meets and greets onsite contacts Abides by Prime Selling Time (PST) and ensures that the Sales Team (as applicable) does the same Ensures that team members are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees Supervises, administers and ensures timely completion of all activities of the Sales Department (as applicable) Develops a full working knowledge of the operations of the hotel, including Guest Services, Reservations and Food and Beverage Performs other duties as requested by management Attends all training/meetings as required by management