Director of Sales & Marketing

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POST DATE 9/17/2016
END DATE 10/17/2016

Bissell Hotels Charlotte, NC

Charlotte, NC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Develops and implements the total sales and marketing effort of the hotel, including securing new accounts, maintaining existing accounts, supervising activities of sales and revenue management personnel, and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction. Directs the activities of the hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of hotel sales/revenues. Develops and maintains relationships with key clients in order to produce group, transient, and social business, to include room sales, food & beverage sales, catering/banquet services. Develops and manages the departmental budget and monitors sales activities/performance to ensure actual sales meet or exceed established revenue plan and to accurately report variances/projections. Develops hotel-level tactical sales and marketing plans to support overall company-wide sales plans/strategies and programs. Develops and maintains good relationships with officials and representatives of local community groups and companies, and attends out-of-town events to generate business. Assists General Manager in the development and update of the hotel-level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company. Recruits, hires, trains, and provides career development for all sales personnel; conducts performance evaluations and provides feedback to employees using company hiring standards and guidelines. Follows company policies and procedures and is able to effectively communicate them to subordinates. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Maintains a professional image at all times through appearance and dress. Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws. Applies imaginative and innovative methods on the job to increase efficiency and service. Applies education in specific areas of expertise, job related skills and performs a working knowledge of technology. Exhibits strong dedication and commitment. Takes personal ownership in success of core values and core strategies. Complete knowledge of and support of the Bissell vision and mission. Demonstrates the desire to work and put forth extra effort to accomplish vision and mission of others. Adds to acquired job skills, education, work experience, and knowledge. Ability to perform job in honest, forthright manner, treating others fairly and with respect. Possesses the personal desire to be the best one can be. Adapts to new job situations, information, quickly. Handles multiple assignments and changes. Desires to provide 4-Star/Diamond Service to all people at all times. Doing one's job to the best of their ability and doing what is important to their supervisor. About Bissell Bissell Hotels comprise the hospitality division of the Bissell organization, with the Ballantyne Hotel and Lodge, Aloft Charlotte Ballantyne, Courtyard by Marriott Charlotte Ballantyne, and Staybridge Suites Charlotte Ballantyne in it's portfolio. In addition to managing award-winning hotels, Bissell serves as the headquarters for a full range of real estate and related operating companies located in Charlotte, North Carolina. Founded in 1964, Bissell is widely recognized as the principal developer of Ballantyne and SouthPark two of the Southeast s largest and most successful mixed use communities. Today, Bissell specializes in commercial development, office leasing, property management, real estate investments and hotels, with ancillary interests in golf, spa and media businesses. Dedicated to delivering unmatched, top quality experiences to its customers, Bissell upholds the highest standards by comparing its efforts to the Top 5' of comparable service experiences in the world.