Customer Service Representative (Temporary) 9/2/2016
University of California Office of the President
JOB DESCRIPTIONAPPLY Requisition Number
Customer Service Representative (Temporary)
Staff - Floater (TOPS)
Percentage of Time
Chief Operating Officer - UCOP Operations - UCOP Human Resources
The University of California Office of the President operates an in-house temporary program called TOPS (Temporary Office of the President Staffing), which seeks skilled customer service representatives. TOPS employees provide temporary assistance to UCOP departments to complete special projects, fill in for employees on vacation or other leave, or provide coverage during open recruitment periods. Hourly rates and duties vary depending on the classification of positions. Assignments range in length from one day to two years. The TOPS program is an excellent opportunity to gain valuable UC experience.
The Customer Service Center is responsible for providing counseling, financial education and problem resolution to active, inactive, and retired University employees. It provides information on the opportunities available through participation in the various UC Benefit plans and explains how these may be integrated with an individual's total financial and retirement program. It responds to questions, complaints and requests for information by employees, Benefit Representatives, retirees and survivors providing up to date, pertinent benefit information and by addressing tax and financial issues. The Unit also responds to annuitant inquiries and concerns regarding their UC group health insurance.
Under direction of the Manager, Customer Service, position has continuing University-wide responsibility for the interpretation and analysis of laws, rules and regulations affecting all aspects of benefit programs. Scope of knowledge includes UC Retirement Plan and its components: retirement, death, disability and survivor benefits; UC retirement options; the Tax-Deferred 403(b) Plan and Defined Contribution Plan Pre-Tax and After-Tax accounts, as well as other Savings Program investment opportunities. Position requires constant attention to changing Federal and State tax/benefit/pension legislation as well as University Benefit Programs policy and contract changes.
University of California is an Equal Opportunity /Affirmative Action employer