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POST DATE 8/13/2016
END DATE 10/10/2016
Full Time, Temporary to Permanent
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behaviour. Responsibilities *Manage large amounts of inbound and outbound calls in a timely manner *Follow communication scripts when handling different topics *Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives *Seize opportunities to upsell products when they arise *Build sustainable relationships and engage customers by taking the extra mile *Keep records of all conversations in our call center database in a comprehensible way *Frequently attend educational seminars to improve knowledge and performance level *Meet personal/team qualitative and quantitative targets Requirements *Previous experience in a customer support role *Track record of over-achieving quota *Strong phone and verbal communication skills along with active listening *Familiarity with CRM systems and practices *Customer focus and adaptability to different personality types *Ability to multi-task, set priorities and manage time effectively
Positions will be available on 1st, 2nd and 3rd shift, along with Overtime!
Please email resumes to firstname.lastname@example.org.
$12.00 to $14.00 per Hour (Salary Depends on Experience)
Years Experience Required:
Medical benefits offered Overtime Available Positions available on all shifts
At ADVANTAGE RESOURCING, our primary objective is to perfectly align the best people with the appropriate job whether it is a temporary assignment or career position. We place talented people in a wide variety of jobs with companies across the country in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales. .
Our strength is being able to solve our client s workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. ADVANTAGE RESOURCING can help you discover the personal and career success you desire..
Advantage Resourcing offers a competitive compensation package as well as a comprehensive benefits package and 401(k) plan.
Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.