Banking Disputes Investigator

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POST DATE 9/12/2016
END DATE 10/23/2016

Austin North Austin, TX

Company
Austin North
Job Classification
Full Time
Company Ref #
23179982.5841727
AJE Ref #
576144133
Location
Austin, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
Adecco is assisting a local prepaid credit/debit company in their search for a Disputes Investigator/Analyst.

Banking experience is required.

The Disputes Investigator is responsible for researching and resolving disputes submitted to the Customer Service department. This includes but is not limited to handling inbound or outbound calls from/to customers, CSII level Agents, or other individuals throughout the Company in order to assist in resolving a customer issue. Bilingual/Spanish helpful.
Responsibilities:
- Resolve calls on the Dispute line regarding charge backs (disputes)
- Process disputes by researching claims, entering data in multiple databases, and contacting customers regarding the disposition of claims
- Issue adjustments for refunds and/or charges
- Assist Team Leaders and Managers as necessary
- Special projects as assigned, to include working with Risk Management/Compliance Department on needs for ID Verification, ACH Processing, etc.
- Identify opportunities for process improvements in customer service that lead to higher standard of service for customers. This includes tracking claims and calls to the Dispute team to identify trends and provide 180 degree feedback to trainers, team leaders or other appropriate individuals
- Assist with training as needed
Skills/Education/Experience:
- Two years experience in Customer Experience; call center environment and/or charge-backs experience strongly preferred
- BANKING EXPERIENCE PREFERRED
- High aptitude for resolving customer issues on a first call basis
- Excellent communication skills both written and verbal
- Positive / helpful attitude with both internal and external customers
- Professional demeanor
- Strong math skills
- Proficient in MS Word, Excel and Access
- Bilingual in Spanish a plus
- Banking operations knowledge required

Apply now if you are interested in this Dispute Investigation job in Austin, TX. A recruiter will review resumes and reach out to qualified applicants to schedule interviews.

EEO M/V/F/D