District Manager - Region 37 Denver
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At La Quinta, we serve busy, practical, hardworking travelers and take care of their business or leisure travel needs. We provide the best hotel rooms, warmest hotel atmosphere and most courteous service in our market segment at every hotel, every night. La Quinta Holdings Inc. (NYSE: LQ) is a leading owner, operator and franchisor of select-service hotels primarily serving the midscale and upper-midscale segments. The Companys owned and franchised portfolio consists of more than 830 La Quinta Inn & Suites and La Quinta Inn branded hotels representing approximately 84,000 rooms located in 47 states, as well as in Canada and Mexico. La Quintas team is committed to providing guests with a refreshing and engaging experience. Our guests enjoy consistently clean and comfortable guest rooms and suites with many of the frills they would expect at higher priced hotels, such as our Free Bright Side Breakfast and refreshing swimming pools, all at some of the most affordable and competitive rates anywhere. And because we value your input and want to keep you coming back, we continually upgrade and refurbish our properties with modern amenities and useful services that you request. At every La Quinta hotel, you'll find a dedicated staff and comfortable, affordable lodging perfect for business or leisure travel. To learn more about our culture, benefits, career advancement, training & development opportunities, search for corporate and hotel management positions, or search for hourly hotel positions, click here: http://www.lq.com/lq/about/careers/index.jsp POSITION SUMMARY: The purpose of this job is to achieve revenue, profit, and guest satisfaction objectives, and to ensure company standards are being achieved for employee satisfaction, product quality, and asset protection for a group of 6-12 hotels by managing company policies, procedures, and systems. ESSENTIAL JOB FUNCTIONS: Revenue Management: * Provide input into annual business plans and budgets for revenue objectives by market segment by knowing and forecasting market conditions for all hotels with the input of their General Managers. * Knows the competitive landscape of their markets and are able to identify new sources of revenue, taking any necessary action to obtain maximum revenue. * Assist General Managers with the attainment of hotel revenue objectives by coordinating cross-market sales efforts, and training managers to properly implement regional and/or national marketing campaigns and sales efforts. * Direct General Managers to correctly execute revenue management strategies. * Grow revenue by taking an active role in sales efforts. * Coordinate efforts with Revenue Management Department and General Managers to achieve planned monthly hotel revenue goals, analyze variances to plan; and with the General Manager and Revenue Management Department to prepare and implement contingency plans. * Work with General Managers to maximize RevPAR. Financial Results: * Provide input into hotel budgets by reviewing and forecasting line item expenses for their hotel General Managers. * Review financial performance for all hotels within a region and hold General Managers accountable for taking action to correct any variances in order to achieve annual EBITDA objectives. * Achieve planned monthly EBITDA for the region. Explain the causes for budget variances, take corrective action to avoid future occurrences, and adjust spending to eliminate variances. * Protect the companys financial assets by reviewing hotel operations to ensure proper administration of company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll, and all other financial transactions. * Also, ensure proper administration of company policies and procedures for protecting the safety of guests and employees. Guest Satisfaction: * Review hotel measures of guest satisfaction to ensure objectives will be achieved and hold General Managers accountable for taking action to correct any issues that adversely impact guest satisfaction. * Review hotel operations to ensure that 100' guarantee process is being managed in accordance with standards, and hold General Managers accountable for eliminating service issues that result in repeated invocations of the guarantee. * Review hotel operations to ensure that the Returns Club (IE, frequent guest rewards program) is being managed in accordance with company policies and procedures and hold General Managers accountable for taking action to correct any deficiencies. * Identify any trends or similar issues of guest satisfaction at different hotels that may represent systemic problems that need to be addressed company wid. * Ensure Here for YOU is consistently practiced at all hotels in the region. Employee Satisfaction: * Select and train managers to successfully perform all essential job functions. * Maintain an acceptable level of employee turnover for hotels in the region. * Ensure fair and consistent treatment of all employees, and take action to correct any hotel level issues that adversely impact employee satisfaction. * Conduct annual assessment of job performance and development needs for General Managers. Assign new job responsibilities and/or training that will lead to improved job performance and career growth. * Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics, and conflicts of interest. * Ensure Here for ME is present and alive at all hotels in the region. Product Quality: * Review hotel operations to ensure that company standards are being achieved for product quality and hold General Managers accountable for taking action to correct any variances from standards. * Provide input to the annual capital budget process by conducting a physical inventory of hotels in the region. * Receive positive scores for product quality as measured by Medallia. * Execute company policies and procedures for purchasing at all hotels in the region. * Ensure utilization of the MOP system from the General Managers. Brand Management: * Ensure correct and consistent execution of all company policies, programs, and procedures that will result in a consistent guest experience across all hotels. * Provide leadership by creating a positive work environment with all corporate functions to support the effective execution of brand strategies. * Provide leadership by facilitating the flow of information between hotel field operations and corporate staff functions. * Identify any business trends that could provide a competitive advantage for the company or adversely impact the company. * Participate in annual job performance assessment and succession planning for General Manager and participate in the transfer of managers across regions for the purpose of career development. * Review hotel operations to ensure proper us of the company logo.