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Division Manager 9/12/2016

Universal Protection Services LLC Augusta, GA

Company
Universal Protection Services LLC
Job Classification
Full Time
Company Ref #
1287040
AJE Ref #
576158688
Location
Augusta, GA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Title

DIVISION MANAGER

Description

Universal Protection Service is proudly celebrating 50 years of being in business and is the largest privately owned security organization in the U.S.

We attribute our growth and success to our exceptional employees. If you like being part of a winning team and providing exceptional customer service, we may have an opportunity for you!

We proudly support the 100,000 Jobs Mission, a group of leading U.S. companies whose goal is to collectively hire 100,000 transitioning service members and military veterans by 2020.

Universal Protection Service is known as the leader in client satisfaction among facility service providers. We seek leaders that inspire the best from their employees and have the ability and desire to mentor, train, and help their staff grow! If you are a dynamic leader with a passion for service excellence and would like to be an integral part of our success, please consider joining our team!

Universal Protection Service is looking to hire a Division Manager. This person will be responsible for the day to day operational management of an assigned client portfolio within the branch operation.

Additional responsibilities for the Division Manager position include, but are not limited to, the following:

* Primary client contact person for assigned portfolio of accounts. Responsibility for regular face to face client interaction and proactive resolution of any operational issues at assigned client base. Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow up, phone calls, lunches and other special events.

* Utilizing branch and corporate resources, define, address and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service related items.

* Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.

* Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently.

* Assists in coaching, developing and training branch staff to meet branch needs. Includes oversight in company policy execution by branch staff, assistance in completing projects as directed by the Branch Manager or RVP, and providing support to branch staff to effectively perform their job duties.

* Works closely with Sales team assigned to region. May participate in sales presentations to potential clients, go on sales calls, and participate in sales events.

* Directly responsible, with BM or RVP oversight, for new account start ups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in startup activities to ensure a smooth transition.

* Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.

* Attend and actively participate in management meetings within region and at corporate. Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch or company-wide.

* Others duties as assigned by Branch Manager, Regional Vice President or corporate staff.



Position Requirements

Qualified applicants for the Division Manager position will meet the minimum requirements, as described below:

* High school diploma or equivalent required. Bachelors Degree in Sales, Marketing or Business preferred with a minimum of five years related experience with progressive managerial responsibilities highly preferred..

* Prior experience in the security industry, highly desired. Experience in scheduling, operations or other functions of security industry a plus.

* Current driver's license for the state which you are applying and ability to meet company driving standards.

* Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

* Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software a considerable plus.

* Professional, articulate and able to use good independent judgment and discretion.

* Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

* Must be able to clear a post-offer/pre-employment background check and drug and alcohol screening.

EOE/Minorities/Females/Vet/Disability

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce.



Division
Southeast - Allied Universal Security

Post Internal Days
0