Document Custody Job in South Portland , ME

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POST DATE 9/15/2016
END DATE 10/30/2016

Modis South Portland, ME

Company
Modis
Job Classification
Full Time
Company Ref #
23181334.21601022
AJE Ref #
576183854
Location
South Portland, ME
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Fortune 500 company looking for great candidates for a Customer Service Representative position. br   br /span B Title: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Customer Service Representative br /span B Location: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' S Portland, ME br /span B Salary: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Hourly pay br /span B Duration: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' 6 months (possible contract to hire) br /span B Primary duties may include, but are not limited to: /B br ul
li Responds to Provider questions via telephone and written correspondence regarding Medicare benefits, provider contracts, eligibility and claims /li li Analyzes problems and provides information/solutions /li li Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database /li li Thoroughly documents inquiry outcomes for accurate tracking and analysis /li li Develops and maintains positive provider relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner /li li Researches and analyzes data to address operational challenges and provider service issues /li li Provides external and internal customers with requested information /li li Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer questions that are routine in nature /li li Uses computerized systems for tracking, information gathering and troubleshooting /li li Requires limited knowledge of NGS Medicare services, products, insurance benefits, provider contracts and claims /li li Seeks, understands and responds to the needs and expectations of internal and external customers /li /ul
B Requirements: /B br ul
li Must be comfortable working in a fast paced environment that requires quick decision making and utilizing resources available to research to resolve customer inquiries in a call center environment /li li Possesses strong computer skills and can easily navigate various programs and applications /li li Participates in rigorous training and employment is contingent upon passing the employment sequence of testing to show level of knowledge and understanding of the Affordable Care Act. Assessments are generally administered on a weekly basis. They include multiple choice, true/false and short written answers /li li Accountable for responding to telephone inquiries from various customers regarding Small Business Health Options Program (SHOP) guidelines, enrollment rules, payment issues and other general inquests. For more information, please refer to www.HealthCare.gov /li li Required to meet department goals /li li Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background." /li /ul
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