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Document Generation Specialist

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POST DATE 9/1/2016
END DATE 10/13/2016

SolarCity Salt Lake City, UT

Salt Lake City, UT
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


SOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!



The Document Generation Specialist will work as a member of the Processing Team, which manages the outgoing documentation between SolarCity and our customers. Their primary goal is to ensure that the customer receives all the required paperwork in a timely manner. The Document Generation Specialist is responsible for generating and sending the contract (and any associated amendments), utility, HOA and permitting documents to the customer.

All roles require vigilant attention to detail, consistent application of initiative and common sense to solve problems. The successful candidate brings keen organizational skills to every aspect of their professional life, and possesses an ability to deal with large volumes of documents with speed and accuracy while maintaining a great can-do attitude.

It is vital that each member of the Processing team must be able to effectively work independently towards achieving team and individual objectives and metrics including an individual quota.


Prepare, verify and send to the customer all relevant documentation in accordance with specific utility requirements

As needed, analyze job cost and changes to contracts from the initial sale to post design and determine the correct paperwork per the product, utility or other regulating organization

Develop and maintain a strong professional relationship with the Sales and Operations teams

Manage daily functions using SolarCity s customized databases including inputting appropriate notes for all tasks, and progressing project status

Stay up to date on internal and external changes in process

Identify common issues and suggest suitable solutions to resolve in a timely manner

Keep impeccable notes in the customer record and update the job status according to SOP

Additional duties required as needed


6 months of work experience preferred

Bachelor s degree preferred

Must be a self-starter

Ability to produce high quality work with attention to detail

Acute awareness and ability to manage to deadlines and heavy workload

Highly organized and process oriented

Proficient with desktop applications such as Adobe Acrobat Professional, MS Office, and Internet Explorer including an ability to learn new IT systems

Ability to work on multiple tasks as the same time

Professional, customer focused approach to completing assignments and representing company

Calm and positive manner

Flexible and adaptable, with the ability to adjust to different situations and process changes

Excellent written and verbal communication skills required

Excellent customer service skills required

Regular, reliable and predictable attendance required

Ability to work well with others in a collaborative team environment

Must be able to successfully pass a pre-employment criminal background search


Competitive compensation with many positions incentivized

Paid training with the nation s leader in solar power

Full benefits package including health, vision, and dental insurance

Attractive vacation, sick and holiday pay

401(k) savings plan for eligible positions

Employee referral program

Some positions eligible for equity

Career path opportunities for top performers

SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.