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Document Processing Specialist
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SOLARCITY employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!
The Document Processing Specialist will work as a member of the Processing Team, which reviews, processes and executes incoming documentation from our customers. Their primary goal is to ensure all paperwork was completed correctly and is saved appropriately for internal purposes and customer reference. The Document Processing Specialist is responsible for processing documentation that will be utilized by other teams and follows all standard operating procedures for SOX compliance.
All roles require vigilant attention to detail, consistent application of initiative and common sense to solve problems. The successful candidate brings keen organizational skills to every aspect of their professional life, and possesses an ability to deal with large volumes of documents with speed and accuracy while maintaining a great can-do attitude.
It is vital that each member of the Processing team must be able to effectively work independently towards achieving team and individual objectives and metrics including an individual quota.
Review documents for accuracy and completeness
Follow all standard operating procedures to ensure all internal and external compliance rules are met
Develop and maintain a strong professional relationship with the Sales and Operations teams
Manage daily functions using SolarCity s customized databases including inputting appropriate notes for all tasks, and progressing project status
Stay up to date on internal and external changes in process
Identify common issues and suggest suitable solutions to resolve in a timely manner
Keep impeccable notes in the customer record and update the job status according to SOP
Additional duties required as needed
6 months of work experience preferred
Bachelor's degree preferred
Self-directed and an independent thinker
Upbeat and motivational attitude
Flexibility with schedule, willing to work the hours of CAMG operation to insure coverage
Outstanding verbal and written communication skills in person, over the telephone, and via email
Excellent customer service and interpersonal skills required
Acute awareness & ability to manage to deadlines and people
Regular, reliable and predictable attendance required
Highly organized and process oriented
Highly proficient with desktop applications such as Adobe Acrobat Professional, MS Office, DocuSign, internal software and Internet browsers including an ability to learn new software
Ability to multitask
Professional, customer focused approach to completing assignments and representing SolarCity
Ability to work well with others in a collaborative team environment
Must be able to successfully pass a pre-employment criminal screen
BENEFITS FOR FULL-TIME POSITIONS
Competitive compensation with many positions incentivized
Paid training with the nation s leader in solar power
Full benefits package including health, vision, and dental insurance
Attractive vacation, sick and holiday pay
401(k) savings plan for eligible positions
Employee referral program
Some positions eligible for equity
Career path opportunities for top performers
SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.