Domain Attendant

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POST DATE 9/12/2016
END DATE 10/12/2016

East Miami Hotel Miami, FL

Company
East Miami Hotel
Job Classification
Full Time
Company Ref #
hc.1C36F0A314D3CBF0
AJE Ref #
576147888
Location
Miami, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Nature of the Job Basic Purpose & Objective of the Position Perform all tasks related to food and beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with company standards and procedures. Main Duties Customer Services * Delivers the brand promise and provides exceptional guest service at all times. * Provides excellent service to internal customers. * Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest and employee complaints to the In Room Dining & Restaurant Manager. * Maintains positive guest and colleague interactions with good working relationships. Operational * Becomes familiar with all menu items and general hotel information. * Takes food and beverage orders from guests and ensures correct and prompt delivery of orders. * Observes guests to respond if additional service is required. * Uses the automated point of service (POS) system to process orders. * Clears, cleans, resets and maintains station during shift. * Follows all proper cash, credit card and room charge procedures. * Follows all proper check control procedures. * Performs other related duties as assigned. * Requires mobility and prolonged standing. Bending and reaching to a height of eight feet high. Transporting, pushing, pulling, and maneuvering items weighing up to forty pounds. Pushing and pulling chairs weighing up to ten pounds. Working at a height of four feet. Normal sense of smell, touch, and sound. Normal vision range. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, or colors. * Work may be performed in small area having a three-foot access. Use of chemicals and electrical equipment. Ability to tolerate varying conditions of noise level, temperature, illumination and air quality. People Development * Supports Swire Hotels' cultural and people development implementations and characteristics. Other Duties * Responsible for guest satisfaction in terms of food and beverage, hospitality and service standards. Skills, Qualifications and Experience Requirements * Knowledge of the basic functions of food & beverage operations. * Working knowledge of acceptable standards of sanitation and proper chemical usage. * Ability to perform basic math skills. Ability to handle money and make correct change. * Ability to communicate effectively and establish and maintain effective working relationships with staff. * Ability to read, write, and understand English. Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled