Donation Attendant (Washington, DC Retail Store)

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POST DATE 9/16/2016
END DATE 10/18/2016

Goodwill Of Greater Washington Washington, DC

Washington, DC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


TITLE: Donation Attendant

DIVISION: Contributed Goods and Retail Operations

FLSA STATUS: Non-exempt

REPORTS TO: General Manager and Assistant Production Manager

POSITION SUMMARY: Provides excellent customer service to Goodwill of Greater Washington donors and customers inside and outside of retail locations; greet donors, receives donations, and supply donors with receipts. Prepares donations for the production processing area and works as a transitional team member expediting merchandise in a fast paced environment. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.

Essential Competencies:

? Action Oriented
? Customer Focus
? Composure
? Time Management

Essential Duties and Responsibilities:

1. Provides excellent customer service to all internal and external guests
2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles; donations may vary in weight with some weighing 40 50 pounds
3. Completes donor receipts and offers the donor a copy
4. Sorts donated items into designated categories
5. Follows good safety and security practices including reporting safety hazards and injuries to the General Manager, Store Manager, or Assistant Manager.

Other Duties and Responsibilities:

1. Assists truck and driver helper load/unload donations into company vehicles
2. Maintains a professional appearance adhering to Goodwill Standards
3. Performs general housekeeping duties as needed
4. Performs other duties as directed

Supervisory Responsibility:

This position has no supervisory responsibilities.

Required Qualifications:

1. A minimum of six months of previous work experience
2. Ability to have exceptional customer service to all of our customers
3. Ability to read, write, and comprehend basic instruction
4. Ability to effectively communicate verbally with associates and customers
5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours per 8 hour shift)
6. Ability to lift 40 pounds and up to 50 pounds frequently

Preferred Qualifications

1. High school diploma or equivalent
2. Ability to motivate and mediate groups
3. Previous experience working in a warehouse environment
4. Previous pallet packing and forklift experience
5. Basic computer skills
6. Multilingual with fluency in English

Physical Demands

Lifting 50 pounds maximum with frequent lifting and/ carrying objects weighing up to 25 pounds.

Work Environment

Frequently exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)