Door Person

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POST DATE 9/11/2016
END DATE 10/11/2016

Hilton Chicago/Magnificent Mile Suites Chicago, IL

Company
Hilton Chicago/Magnificent Mile Suites
Job Classification
Full Time
Company Ref #
hc.528CDA6011650ABA
AJE Ref #
576142022
Location
Chicago, IL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Job description: * This postion provides guests with hassle-free, consistent, perosnalized, and Inspirational Hilton moments. You must assist guests with customer service in the capacity of Bell Person or Door Person. You will be cross- trained in the bell area of the hotel as well. *This position retrieves guest items from cars, buses, vans and carts. Grasps, lifts, carriers and/or loads luggage and packages on a bell cart to transport items throughout the hotel to a designated room. Navigates bell cart through public areas, guest room corridors and to elevators.*Escorts customers to accommodations, visually inspects room and points out room features and directory for reference.*Listens and responds with empathy to guest inquiries using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.*Organizes and stores luggage as necessary in a designated area. Able to handle a large volume of luggage during peak periods.*Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.*Delivers mail, packages, faxes, etc to specific guest rooms*Maintains and posts hotel reader boards and public area signage*Cleans and polishes carts and designated work area as needed*Answers the bell desk according to Hilton Standards and protocol and provides information as needed*Reads and matches luggage tags, writes claims tickets and detaches portion to give to guest *Assist with providing door service as need according to schedule demands/ works with valet to provide prompt service Job requirements: -Youmust be hospitable, friendly, and work well with others -Experienced Hospitality professionals preferred-Applicant must be flexible to work a varied schedule which including working nights, weekends, and holidays-Must be able to lift 100lbs and stand and walk for long periods of time -Able to handle large volume of luggage and great time management skills -This is a tipped position -This is a full time positon Additional Details Job availability: -Immediately -Bonus Plan: No Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered. Accommodation: No Management Position: No Entry Level Position: No Industry Categories: Hotel/Resort Position Categories: Front Desk The Hilton Suites Chicago isa Drug-Free Workplace and we are an Equal Opportunity Employer EOE M/W/V/D