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POST DATE 9/16/2016
END DATE 10/15/2016

Crowne Plaza Milwaukee - Wauwatosa Wauwatosa, WI

Crowne Plaza Milwaukee - Wauwatosa
Job Classification
Full Time
Company Ref #
Wauwatosa, WI
Entry Level (0 - 2 years)
Job Type
AJE Ref #


Corporate Overview: Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest spanning our business in major cities across 10 states. Our Company is dedicated to putting people first. FHGs strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence. Position Summary: The Crowne Plaza Hotel seeks a positive, service-oriented, energetic and self-motivated Shuttle Driver/Bell Person to join our team. This person will work closely with the hotels guest service team. Responsibilities include but are not limited to: * Comprehend and abide by all traffic regulations while transporting customers to and from the designated site. * Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community * Represent the hotel in a positive manner at all times. Provide the highest quality of service to ensure a positive experience for all guests. * Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage. * Handle all guests' luggage with care. * Open vehicle and hotel doors and greet arriving and departing guests. * Respond to guest questions and give accurate information on local attractions, events and daily activities in the hotel. * Be aware of VIP and repeat guests; greet them by name whenever possible. Communicate with the Front Desk to ensure quick and efficient guest check-ins. * Be able to provide detailed and accurate directions both within the hotel and in the surrounding area. * Deliver messages and/or packages to guests at their request in a timely manner. * Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner. * Answer guest inquiries and/or direct guests to appropriate department or manager. * Maintain a neat and presentable lobby and hotel entrance at all times. * Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.