Duty Officer Shift Supervisor / 1400-2200
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MORE INFORMATION ABOUT THIS JOB:
Supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. Act as a liaison between site supervisor, Account Manager/Field Operations Manager and security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.
Supervise day-to-day operations of assigned shift at the site. Depth and range of the following may depend on the size of the site.
* Communicate staffing needs on shift to Account or Field Operations Manager.
* Assure that officers receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
* Assure that employee grievances are heard with help from appropriate district or region HR support employees and Account or Field Operations Manager.
* Assist with the communication of policies, company announcements and job openings through a consistently updated READ file at the site.
* Provide the basis of a great place to work by treating staff with respect.
Enforcement of Contract Standards
* Help Account or Field Operations Manager identify, meet and exceed the needs of the customer.
* Meet all contractual scheduled hours with a minimum of unbilled overtime.
* Assist in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel.
* Reconcile security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations.
* Assist Account or Field Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists.
* Administer JSA s and safety programs outlining site-specific hazards for security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
* Be prepared to participate in unemployment hearings.
* As required, utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management.
* Enforce AlliedBarton policies as outlined in the handbooks and executive memos.
Security Officer Quality Standards:
* Comes to work; is on time and completes shift assignments (including overtime, if assigned).
* Has a neat, professional appearance and comes to work in complete and clean assigned uniform.
* Has a friendly and professional demeanor and provides quality customer service.
* Is a good communicator (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively.
* Understands and successfully executes his/her post orders including enforcement of client and company policies, rules and regulations.
* High School Diploma or GED
* Experience required will generally be determined by size of account and resulting scope of business and management expertise needed.
* - Generally: one year of security experience
* - Prior supervisory experience a plus
* Computer literate (Microsoft Word, Excel, e-mail, internet, etc.)
* Good to excellent verbal and written skills
* Problem identification and solving skills
* Ability to make good decisions (judgment and common sense)
* Financial / mathematical aptitude
* Ability to deal with internal and external customers
* Ability to work a flexible schedule and to work evenings, weekends and holidays as requested
* Reliable transportation to get to work site
* Well motivated, able to work well both independently and as part of a team
AlliedBarton Security Services is the industry s premier provider of security personnel to many industries including commercial real estate, higher education, healthcare, chemical/petrochemical, government, manufacturing and distribution, financial institutions, shopping centers and residential communities. More than 60,000 employees and 120 offices serve thousands of clients with levels of protection that anticipate needs and build enduring relationships. AlliedBarton is known as the most responsive security services provider and it is our people that differentiates AlliedBarton. Recognized as a training leader, AlliedBarton offers on-the-job, web-based and ongoing training programs for all personnel from security officers through executive level management. Our focus on learning and development and our leadership culture help our employees grow personally and professionally.
Dare to be GREAT! Be daring, be GREAT, be one of us! For additional information, please visit our website at http://jobs.alliedbarton.com/.
AlliedBarton is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran.