E-Commerce Customer Service Representative

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POST DATE 9/12/2016
END DATE 10/23/2016

ACT-1 Los Angeles, CA

Company
ACT-1
Job Classification
Full Time
Company Ref #
23178042.1489
AJE Ref #
576144333
Location
Los Angeles, CA
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

Growing and Dynamic fashion company is looking to hire an E-Commerce Customer Service Representative

E-Commerce - transactions conducted electronically on the Internet

Customer Service Job Duties:
Respond to customer calls and emails, resolving customer concerns and troubleshooting issues (phone calls/emails) which is about 60% of the job.
Assist customers in booking orders over the phone. Ensure superior customer satisfaction through phone and email correspondence. Manage all customer returns and credit processing. Run stock checks and place replenishment orders based on customer requests.

Ecommerce Assistance Job Duties:
Merchandise product categories regularly to ensure quality presentation. Assist with monthly product uploads. Assist with digital marketing campaigns including affiliate, email, paid search, seo and social. Review Google Analytics reporting to analyze in-page analytics, traffic sources and visitor trends. Coordinate and assist on e-commerce photoshoots. Order processing and customer returns (shipments, credits, reporting, etc).

REQUIRMENTS:
Bachelors/Associates Degree or comparable experience. High School Diploma minimum. 1+ years in E-Commerce role. Efficient in Word/Excel/Outlook. Ability to multi-task. Great written and verbal communication. Organized with great attention to detail

**EXPERIENCE WITH MAGENTO A HUGE PLUS**

Apply for this great opportunity as an E-Commerce Customer Service Representative today. Please send resume as Microsoft word attachment to for immediate consideration. Call the Downtown Los Angeles Act-1 office and ask for Azuri Ross. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.