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ENTRY LEVEL TECHNICAL PHONE SUPPORT - CONTRACT - GREENSBORO, NC

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POST DATE 9/12/2016
END DATE 10/24/2016

AT-Tech Greensboro, NC

Company
AT-Tech
Job Classification
Full Time
Company Ref #
23179847.16638525
AJE Ref #
576146909
Location
Greensboro, NC
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
Telephone support tasks range from product usage questions (how-to) to in-depth technical troubleshooting, including reviews of browser settings, clearing cache, setting trusted sites, managing settings such as pop-up blocker, security settings, etc., troubleshooting networking and router/ISP issues, installing printer drivers, anti-virus/anti-malware software, and the installation of necessary plug third party plug-ins such as ActiveX and Flash

?Proper phone etiquette,
?Good written and verbal communication skills,
?Good interpersonal skills with a focus on rapport-building, listening, and questioning skills.
?Ability to work under pressure and remain flexible to changing schedules and demand.
?Ability to effectively prioritize and execute tasks in a high-pressure environment.
?This position requires 1+ years of customer service or technical phone support experience We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

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