ENTRY LEVEL TECHNICAL PHONE SUPPORT - CONTRACT - GREENSBORO, NC
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POST DATE 9/12/2016
END DATE 10/24/2016
JOB DESCRIPTIONTelephone support tasks range from product usage questions (how-to) to in-depth technical troubleshooting, including reviews of browser settings, clearing cache, setting trusted sites, managing settings such as pop-up blocker, security settings, etc., troubleshooting networking and router/ISP issues, installing printer drivers, anti-virus/anti-malware software, and the installation of necessary plug third party plug-ins such as ActiveX and Flash
?Proper phone etiquette,
?Good written and verbal communication skills,
?Good interpersonal skills with a focus on rapport-building, listening, and questioning skills.
?Ability to work under pressure and remain flexible to changing schedules and demand.
?Ability to effectively prioritize and execute tasks in a high-pressure environment.
?This position requires 1+ years of customer service or technical phone support experience We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.