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EOC Specialist IV

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POST DATE 8/31/2016
END DATE 11/9/2016

Equinix Tampa, FL

Company
Equinix
Job Classification
Full Time
Company Ref #
JR-101908
AJE Ref #
576030766
Location
Tampa, FL
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

APPLY
EOC Specialist IV

RESPONSIBILITIES

* Timely completion of all moves, adds, changes and deletes for North America access control systems

* Support necessary troubleshooting and vendor dispatch of access control systems

* Provide AMAG Global Server administrative support as required

* Compile information for ad hoc reports

* Provide timely response to all access and CCTV related alarms

* Update and maintain all databases and pertinent system information

* Process inbound alerts from building management systems (BMS) and media converters

* Dispatch alarm tickets to IBXs as required

* Process Incident Notifications, Ops Alerts and IBX Advisories

* Escalate trouble cases and emergencies as needed to lead and/or management personnel

* Ensure timely and accurate input of access information into access control system.

* Understand and utilize company resources such as: databases, software applications, and organizational structure

* Understand Equinix s processes, policies, service offerings and products

QUALIFICATIONS

* Associates Degree or equivalent work experience

* Minimum of 2 years in datacenter systems support or equivalent work experience

* Minimum of 2 years security industry service or equivalent work experience

* Experienced with alarm monitoring systems

* Familiar with CCTV and Access System software and hardware

* Excellent customer service skills

* Ability to make clear timely decisions

* Excellent written and verbal communication skills

* Ability to work with minimal management oversight

* Proficient with Microsoft Office Suite

* Professional phone etiquette and demeanor