Email Production Manager
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POST DATE 8/27/2016
END DATE 2/6/2017
JOB DESCRIPTIONThe Email Production Manager maintains the integrity of every email campaign through completion of its deployment. This role will be directly responsible for managing the email production team. They will be required to develop and manage action plans and schedules, ensuring that all processes are adhered to and proper expectations and dates are set and met; helping establish, document and enforce QA processes; and constantly facilitating and fostering communication between the email and account teams. They will also keep up with current email trends and provide guidance on best practices as well as training on email when required.
Essential Job Functions
Manages the email production team.
Serves as the single point of contact for all project initiative and revisions.
Responsible for ensuring email production and QA processes are followed correctly and completely and supporting documents are properly kept for all email campaigns.
Previews jobs for quality assurance prior to account team review.
Monitors email trends and advises on best practices.
Monitors campaign costs versus budgets and communicates them regularly to the account teams. Maintains forecast and billing spreadsheets and performs monthly billing reconciliation
Creates, maintains and distributes campaign calendars, work assignments and weekly statistics to all internal teams involved in the campaign(s).
Directs workflow process and manages deadlines of internal groups. Leads the communication of daily and priorities and adjusts priorities as needed.
Enhances the workflows and project management process through the identification of opportunities for process improvement, formulation of recommendations, collaboration with key stakeholders, and the execution of initiatives.
Identifies conflicts, risks, delays or any other situations negatively impacting the campaign then takes proactive and effective steps to resolve these matters and/or obtain deadline extensions when necessary in an effort to limit disruption and keep campaigns on track.
Moderates weekly status meetings with the email production team.
Participates in key planning and status meetings with the account teams.
Minimum Qualifications and Job Requirements | All must be met to be considered.
4 year degree, preferably in Advertising, Marketing or Business related field or the equivalent combination of education and experience.
Minimum of 5 years previous production management experience preferably in an email marketing or campaign management environment. Marketing agency experience highly preferred. Knowledge of HTML is a plus.
Past supervisory experience, leading and directing a team of 2 or more employees is required.
Specific Knowledge, Skills and Abilities:
Ability to organize, schedule and time manage the workflow of several projects simultaneously.
Ability to think and problem-solve under pressure
Ability to work in a fast paced environment and prioritize and re-prioritize with limited direction
Excellent communication skills, orally and written
Proficient in MS Office programs including MS Word, Excel, and Outlook
Past experience providing exemplary service to internal or external clients
Must be able to work on tight deadlines and provide error free products
Must be self-motivated and the ability to deliver results with limited direction
Must exemplify MXM s core values
% Travel Required (Approximate): 10%.