End User Support

Sykes Enterprises, Incorporated is looking for an IT Assistant/End User
Support candidate to fill a job opening in Chavies, KY. This is a permanent
position with great opportunity for growth. The primary function of this
position is to assist in resolving telephony and system related problems
and assist the Site Systems Administrator relative to systems administration
responsibilities by performing the following duties in Support of all Sykes
IT Processes and Procedures.This position is an 'on-call' position in an
environment that operates on a 24x7 basis (open 24 hours a day, 7 days
a week). The incumbent will be expected to be available to work extended
hours to accomplish critical tasks essential to the continuance of uninterrupted
operations of the department.ESSENTIAL DUTIES AND RESPONSIBILITIES-Provides
local telephony End User Support and administration-Schedule and perform
agent adds, moves, and changes in accordance with proper procedures-Support
and assist the Site SA relative to systems administration responsibilities-Complete
Daily, Weekly and Monthly checklists accurately and in a timely manner-Key
participant in Change Implementation Management (CIM) and submits change
control documentation in accordance with Sykes standards-Assist and act
as remote hands and eyes while troubleshooting telephony issues with remote
engineers-Adheres to Sykes IT policies and procedures to include IT physical
asset management, security and software compliance.-Assists in the doc

Requirements

QUALIFICATIONS To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. -Associate's degree (A.A.) or equivalent
from two-year College or technical school; or two years related experience
(in telecommunication or information systems) and/or training; or equivalent
combination of education and experience-MCP required-Working knowledge
of Active Directory, DHCP and DNS-Working Knowledge of desktop support
fundamentals -Good communication skills -Ability to speak effectively before
groups of customers or employees of organization-Knowledge of Avaya environment
including PABX, CMS, and all peripherals-VOIP Knowledge a plus-Able to
test products prior to test delivery

Apply for this Job at:
http://www.net-temps.com/job/d3sp/NTSITA/end_user_support.html?r=aje

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