Enterprise Account Coordinator
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The Account Coordinator acts as an on-boarding, proposal, feed, tracking and support assistant to the Sales and Account Management Team. This role assists in day-to-day support for new and existing accounts including proposal requests, audience estimations, requests for data and reports, feed and tracking setup / troubleshooting and general on-boarding. Role and responsibilities include, but are not limited to the following: Responsibilities:Work closely with Account Managers and Sales to:Generate campaign proposals.Estimate audience size for specific campaigns.Provide appropriate product suggestions on a client-by-client basis.Onboard new campaigns.Feed and scrape setup / troubleshooting.Tracking setup/troubleshooting/QA. Additional Responsibilities:Create and manage progress on support tickets related to managed accounts.Run detailed QA on incoming jobs to ensure quality content.Provide clear and concise feedback to Account Manager/Executive regarding QA results.Provide manager with reporting on existing campaigns under management.Assist with program-wide reporting.Research and distribute viable leads. Required Skills/Characteristics:1-5 years of experience in Customer Service or Client Support.Detail-oriented, organized and a master of time management.Enthusiastic, optimistic & a team player.Coachable. Listens to and implements advice from manager.Experience supporting or managing CPC campaigns desired.Experience working with SalesForce.com or other CRM desired.Experience working with driven, urgent sales personnel.Working knowledge of MS Office Suite (Word, Excel, Outlook, and PPT).Easily builds rapport and establishes relationships with prospects and colleagues.Listens patiently. Will probe and clarify to get necessary details from sales and/or prospects.Resourceful. Goes over, under, around and through obstacles to achieve success. ZipRecruiter is an equal opportunity employer (M/F/D/V). All applicants must be authorized to work in the U.S. This organization uses E-Verify.
ZipRecruiter is one of the darlings of the Los Angeles tech ecosystem with investment partners who have also invested in Snapchat, Twitter, The Honest Company and HomeAway. We are the fastest growing jobs site in the U.S., and we're in search of talent that can jump onto our team and ensure continued success and growth.
Our headquarters are located in Santa Monica steps away from all the dining and entertainment the city has to offer. The ZipRecruiter team is one of the most amazing you will ever work with. Your colleagues will become your friends and consistent innovation will become your obsession.