Enterprise Service Desk (ESD), Mid - (LEJEUNE)
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POST DATE 8/18/2016
END DATE 11/16/2016
Kingfisher Systems Inc
Camp Lejeune, NC
JOB DESCRIPTIONFounded in 2005 and headquartered in Falls, Church, VA, Kingfisher Systems, Inc., a Service-Disabled Veteran-Owned Small Business (SDVOSB), specializes in all-source IT Support Services, including Enterprise Service Desk (ESD), Enterprise Architecture (EA) Solutions, Telecommunications including VoIP, Cyber Security, Network/System Engineering, Training, and Database/Web development. Kingfisher has extensive experience and in-depth understanding of IT operations, acquisition and technical regulations, and policies. Kingfisher has a proven track record of providing technical solutions that meet mission-critical capabilities in a fiscally constrained environment. Kingfisher has proven proficiency and a strong track record supporting IT operational environments at every level.
Job Requirements Under general supervision, conduct operations in support of the Enterprise Service Desk, execute scripts, answer calls,
troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information
Technology (IT) Services. One (1) year experience in IT required including at least one (1) year of customer service experience in IT. Certified in
accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II.
Kingfisher Systems, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.